Centurion Hakone Bettei

Clean room.

Due to snow, taxi did not bring us to the hotel itself, and the hotel did not want to meet us and help to get to their hotel asap. So, we arrived at around 6 pm. Waited for the taxi that will agree to take us to the hotel for 4,5 hours. After arrival we requested a late checkout or at least help with transfer to get to our next place. Where we were given a rejection, instead the hotel asked additional money for each hour of longer stay. In conclusion, we didn’t feel any sympathy and understanding from the hotel staff side and did not get any expected help . By the way, Kaiseki dinner was disgusting. Me and my wife returned back almost 80% of the food. Breakfast was not great too. In total my grade is 4/10.

Overall a phenomenal experience at this onsen! Staff was supportive and friendly. We do not know Japanese and the staff understood English and were supportive! Communication and contact was rapid and easy. Everything was clean and the entire facility was well thought out and taken care of! Food was great (dinner and breakfast), private bath opportunity was splendid, even their public 24/7 one, and the rooms are spacious and full of treats! I would come back the next time! Highly recommend using their free shuttle pick-up from the nearest bus stop: Kozuka Iriguchi, trust me going up/down hill isn't easy with luggage. Drop-off can be any stop that is nearby.

めちゃくちゃスタッフの人の対応がよかったです！

This ryokan is superb. Staff are wonderful - caring and thoughtful. The food was exceptionally good, and the outdoor private onsen in falling snow was such a calming, restorative experience. The room was very appealing and spacious, and the futon bed was extremely comfortable. Being a little out of the way of the main attractions of Hakone, but within easy reach, made it even better. I really loved this stay.

Nothing not to like.