Hampton Inn Mount Vernon

I made a reservation a month before travel on their website and paid in full. The day BEFORE we were to arrive I was notified that they cancelled my reservation. No explanation. I called the hotel direct and was told they were closing for renovation. They had to have had an idea they would be closing. Why did they allow reservations to be made? Very poor customer service. This is a huge inconvenience. I will never stay at a Hilton property again.

It’s a nice hotel. We didn’t use the pool or eat breakfast. The check in desk could be lower and towels need to be replaced, kind of thin.

We were welcomed very kindly by the young man at the desk upon checkin. He didn’t mention our Hilton Honors status at all but was very kind/helpful.This Hampton is not worth the $$ though as it’s so old and worn out. A disappointment to us unfortunately!

It was great

/

Goid service close to restaurants

They had a microwave in lobby for use

This is a nice location close to the highway and it was on our way to Chicago from Nashville. we usually take 24 and 57 as it is much quieter to drive. Breakfast is always consistent and comforting. This was our first time living at this location.

Disappointed by not knowing the pool was broke. Also our bedding had a HUGE stain on it. It was very disgusting. It was very noticeable and shouldn’t have even made it on the mattress

Good news is the staff was great and the room was clean. However, the hotel is about 10 years past due on a remodel. Lots of out of order signs, breakfast was not edible, dirty rugs and dark interior. Would I say again probably because the staff was friendly at the front desk and the room was clean and comfortable.