Hampton Inn Oklahoma City/Edmond

Clean

Was promised wakeup call twice by Chase. Told me my request was written down. No wakeup call and according to check out staff, the request was NOT recorded.

The first room I checked in to the bed was unmade and the toilet was overflowing. I immediately wanted a new clean room. I asked that my bedding be switched and it was not. They just made the bed over sheets that I wanted changed as they looked soiled. The bathtub glaze was peeling and carpet in the halls and elevator was disgustingly dirty.

This was a great hotel for my five day stay. I have never experienced as friendly desk staff ever. Every single person on the day shift and night shift had a smile and super friendly. I really enjoyed this trip. It's refreshing to have staff enjoy their job. Eager to help. Rooms were clean. Breakfast was fresh. Everyone takes so much pride and it shows. The only thing I could complain about is the hall carpets and elevator could use a cleaning. I am very happy about staying here and would recommend this location. I travel quite a bit and this is at the very top for friendly and helpful staff!

Everything good

Hotel did not match up to Hilton brand. Felt like local owner is poorly managing things, cutting corners to save pennies. Shattered emergency compartment in elevator looked old and no intent to fix, large old stain(s) on elevator carpet, bad smell too. Hallways had heavily soiled and stained carpets, several small but occasional large stains, none looked new. Room had strong smell similar to pinesol cleaner, very strong. There was a hint of another odor behind the strong pinesol smell, which smelled like feet/butt, or similar funk. It came and went in how faint that smell was but it was clearly being masked by the heavy cleaner smell. The heavy cleaner smell was almost unbearable; if my family was with me I would have moved rooms or hotels, but I sucked it up thinking it would be okay after a day or so but it was bad my entire 3 days/nights. Each time I walked into the room, or even when I’d roll over a pillow on the bed, I was hit with pinesol or funky odor. The front desk employees seemed very hands off, often times not being present or when they were they just sat there low behind the desk on cell phones not engaging with customers. The staff taking care of the breakfast bar was polite and engaging and seemed intent to do well with their job there. It was a nice gym for a hotel, with regards to variety of equipment, but again there were several signs of poor ownership and management. Broken glass on a counter, no towels, no wipes, a water system but no cups.

We booked this hotel for 1 night and it was very unpleasant experience. Room was dump and smelled very bad. High humidity, bad functioning AC (roaring on even if turned off), uncomfortable beds, dirty ceiling, bathroom doors not properly functioning. Visible stains on hall carpet, dirt and dust in corners. On the check out queue as front desk was not attended.

The property smelled bad, like urine. We went to 4 different rooms. The smell was yhe same. Also, there was only a little girl doing the check-in and she was still at the desk the nect morning in the same clothing. The entire experience was disturbing. We will never return there and hope someone will investigate yhe appropriateness of it owners.