Hampton Inn & Suites Rochester/Victor

Good

I am surprised this ranked so high. We spent one night and was disappointed by the condition of this hotel. Our room was ok, but the common areas were in need of a total redo. The carpet was dirty and very worn, as was the breakfast area. We stay in a lot of Hilton's and will definitely not return to this one

Our room was on the first floor, where the smell of chlorine from the pool was overwhelming. There was a hole in the bedspread and the room was beginning to show it's age. The lobby is dark, like a hunting lodge. I like that light roast coffee was an option. The staff was friendly. Check-in and out were fast. Staff provided a list of restaurants nearby and free bottles of water. Location is right off the expressway, so easy on/off.

Only the largest rooms were available. They are huge and had a lots of room to spread out. A little dated but the room was clean. Breakfast the usual offerings

Very clean, even in corners. Staff attentive. Check-in and out were quick. Everything was spacious. Shower water was nice. Personal care products smelled good. Bathroom was well-designed with counter space and hooks, nightlight, fan. The coffee was good. The TV and Wifi were good. The courtyard and lobby were pretty*.

Lighting and odor. Lobby/breakfast area was DINGY instead of warmly gorgeous as it appears in the photos. Disappointing! In our room, the window was very small plus half obstructed by a heavy curtain. Carpeting. Our room smelled bleachy, like a pool locker-room. Bed not cushiony, but it was OK. The AC cycled off and on but never cooled the room enough. It was not possible to keep the fan a steady on = disruptive to sleep. (use a white noise app!). The toilet kept running. *The courtyard was not really a nice walking path as shown in photos; it is small and many windows look into it = you may be watched! (It was still a nice feature). I was expecting a great breakfast based on reviews, but it was just average, imo. Warmed up stuff, apples + bananas, juice machine, store muffins.

Great hotel

N/A

Lock box didn’t work in our first room

Excellent property. Clean and centrally located.