Grand Hyatt Amman

For a Jordanian who has never lived locally and with no local relatives too, the Grand Hyatt Team definitely made us feel at home. From check-in to check-out, the service was immaculate. To the Reception Team, the Restaurant Teams at the Lounge and Lombard, Security and Bellmen, THANK YOU very much for your hospitality and for constantly checking in on us. Every single staff member we came in contact with was very helpful and accommodating. In terms of the Facility, Food and Services, a 5 Star hotel indeed. I'd like to thank the entire Team at the Grand Hyatt for making our visit a memorable one! We'll certainly visit again. Thank you very much!

Great service, smoth checking in. Friendly staff. Great food

A pleasant stay consists of thr hospitality of the the people working there...and with Ala and Diana i felt just like being home

The reception staff were incredibly helpful and friendly. It wasnt mentioned on booking that we coukdnt use the facilities such as swimming pool, as we were not double jabbed.

It was a nice stay but we were gone most of the 2 days of our stay. We had club rooms...2 of them...one for ourselves and one for our teenage grandson. Apparently the norm there is too allow only either 2 beer or 2 wine or 2 hard alcohol drinks for their two hour HAPPY HOUR.... So we missed the rest of the day and had a nice breakfast. We had a bar bill for Thursday night but had our drinks waived Friday night...so thanks to the hotel for that ...hopefully they update their practise to other Hyatts...and we have stayed in many

This hotel is a "5 star" hotel

Been friendly and helpful

Great staff. Good food. Good location

Very nice service. Front desk is extremely helpful And nice. They treated us with respect and care. The room was clean and they respected our request for privacy. We rented a car and the brought up the car almost immediately every time. I will be staying here again for sure. It was a little hard to get a hold of room service directly but front desk was always available to help. The food was good a little bit overpriced compared to the food you get outside of the hotel etc.

This is an excellent hotel in a very good location. We stayed here for 3 nights at the beginning of our trip to Jordan. The room was a good size for tourists, with a good bathroom. Excellent pools (indoor and outdoor), good breakfast (though we chose to eat-in on only one day).