Tru By Hilton Duluth Mall Area

Hotel was clean and in a good location. Staff was friendly. Breakfast was good. The room was well appointed.

Only negative was that I could hear every footfall above me. Would have to stay on the top level if I go back.

Everything seemed clean, the breakfast was good. Smelled fresh inside.

Our room was very spacious and clean. The decor was minimalistic, which made it feel very cold and impersonal. The room was sparsely furnished considering its large size. It would’ve been nice to have more seating or a small table. Just not my style.

Had a nice stat

The breakfast was okay.

Stay elsewhere. They charge a small fortune to stay at this place and when we got to our room, it was dirty. We had to have the front desk send housekeeping up due to human hair and food crumbs all over our floor. They also couldn't give us the room at 3pm (check in time) in accordance with what we paid for yet wouldn't offer us any money back or a same-sized room. These places want their money and they won't do anything to make it right with you when they don't honor their agreement. Front desk staff argued with me while I was advocating for my family. This was a bad experience all around. Noisy rooms and low-rent, down-trodden community area as well. We won't be back.

When I checked in, I walked up to the desk and said “Hello” with a smile. The Front desk gentleman said “last name?”. I said again “Hi” with a smile. He said “last name?” in a frustrated tone. When I got My key and went to the room, there were two used/dirty towels in the bathroom. A washcloth in the shower and a hand towel on the vanity. Otherwise it was a nice room.

Our stay was good. Room was comfy and ready upon arrival. Staff were friendly and helpful. Easy to find parking. Breakfast was ok more options would be nicer.