DoubleTree by Hilton Vancouver

I like the friendly staff . And the pool and lounge space.

Our toliet overflowed . Somehow it got clogged and it started to over flow. We only used regular amount of toliet paper after going pee. I called the front desk and asked for help. They said ohh I can give you a plunger and towels. We'll send them over. I waited 5 mins and still nothings I went to the front desk where a team member handed me a plunger a pair of rubber gloves and 2 towels. I felt as though a mop or cleaning supplies would be provided or a bag for the towel or a hotel member to come help at least bring me the stuff. This was at 6 30 am . No help at all. I had to empty rhe used garbage bag to place all the wet towels in so they wouldn't continue to leak on the floor. We didn't use the restroom or were able to take showers because we didn't want yo step on the ground with dirty toliet water on it after washing ourselves. I was kind of disappointed how this was handled. Please help staff understand what's needed for things like this. Like cleaning supplies. Thank you

The rate

They explain that the couches look the way they do because of a chemical they used during Covid, they are peeling come on it’s been a few years now since then cover them or get rid of them because no one is sitting on them.

This place is under construction and has toxic smells, management would not talk to us about a refund. Would not recommend this place!

Room was dirty Couch for seating or for extra guest was ripped on cushions and arms Carpet was torn Lampshade was broken and stained We prepaid for breakfast and just left, there was nothing that looked edible Not sure how this place got 4 of 5 stars from other reviews On positive note Staff was nice and the bathroom had clearly been updated in semi recent history

Property under renovation. Elevator wasn’t working … so drag your bags up the stairs . Free breakfast was $14 / person. Lots of other choices in the area I’ll stay somewhere else next time

Staff very rude, property under renovations.

Stay anywhere but here. The elevator was out of service, can you imagine taking 5 bags for a family of 6 without an elevator. The two guys at the front desk didn’t offer to help either. They also didn’t say park at this stairwell to make it easier, they recommended I come through front door but was way longer route that way. No shower gel or conditioner, front desk asked if I called for more, no it’s 11pm, should I get out and wait for them to refill and then get back in, how about fill them up before the next guest. Then there was a party above us, I called front desk 3 times and the noise didn’t stop until 130am. Oh and the couch was peeling and my kids refused to sit on it. Do not stay here, absolutely poor customer service and terrible basic amenities like an elevator in service.

The hotel was going through reconstruction, so the halls were a mess and there was noise. The couch in the room was torn and peeling, but the offered to put a cover on if it bothered me. No wifi. Dirty coffee maker. Food was delivered but they made them drop it at the front desk because they did t want the Caviar driver “getting o get lost” finding my room.

I chose this hotel because it was a trusted Hilton name so I felt I would be safe for the 4 nights. When I arrived, I was told that I was getting the last room on the 3rd floor because other guests wanted lower rooms because the elevator was not working that day. It was fixed by the time I arrived so it didn't really matter to me where I was. I was then given "forwarning" that the hotel was going through renovations because the couches were being replaced due to condition. I was offered a cover (which turned out to just be a bed sheet) if I wanted (which I ended up requesting the next day because it was unsightly). The room was in poor & dirty condition as a whole (see pics) but I couldn't request a move because I was told they were sold out. The worst part of my stay was that the 1 and only elevator they have broke down again and stayed that way. This meant walking up and down 3 flights multiple times a day with heavy bags. Also, the bathroom door locked late one night and the female I called for help sounded VERY put off that I requested help and sent her husband to do it, which, as a female traveling alone, made me uncomfortable having a random male in my room late at night. In the end, I felt that maybe I was stuck in this room because I got it on hotels.com, but all I was ever told by staff or had to read on a sign was the word "sorry". Overall, NOT WHAT I EXPECT FROM A HILTON PROPERTY AT ALL and they should have disclosed the "renovation" on the hotel description.