DoubleTree by Hilton Vancouver

Truly disappointed with this hotel! The hotel is in complete disarray with total lack of upkeep. The hotel elevator, in a three-story hotel, hasn't been operable for MONTHS so we accepted a first-floor room. The couches were apparently disinfected with bleach during the pandemic (years ago!) so the pleather exterior is peeling away. It looks like it should be in a landfill rather than a hotel room. The front desk staff offered to cover it with a bed sheet if it bothered us; we just avoided sitting on it altogether. The bed linens had the dried remnants of blood on the duvet. The curtains were tattered with the hems unraveled and a watermark nearly a full foot above the floor leading me to believe there was a flood at some point and it wicked up the water. The wallpaper was peeling near the vanity. The vanity sink fixtures were not properly secured and were loose, not to mention the fact that the hot and cold supply lines were reversed leading us to initially believe that there was no hot water at the sink. Our room was near the linen washing area on the first floor which they left the service door open the entire time we were there for two days. In addition, there was a fan blowing to dry the floor in front of the leaking icemaker rather than fixing the leak itself. I made the front desk staff aware of these issues; they appeared to be attentive, but ultimately tone deaf, them stating the renovations were "clearly stated online" which they are NOT. We will NOT be returning!

I’ve stayed here several times and it’s always been a great place to stay with very reasonable rates. They are pet friendly and the parking is great. The hotel bar is inviting and the staff for both the hotel and the bar are incredibly friendly and accommodating.

Good place

Very neat.

Bad: Elevator was broken. Stairs smelled bad. Room was extremely humid. Shower was not very hot. Couch was in very poor condition with fake leather peeling off. Extra charge for breakfast. Good: Pretty clean. Nice staff. Pool was good. Beds and pillows good.

I considered not leaving a review because I feel like there were too many things out of their control. However, at some point it was evident that this particular hotel organization is purposely postponing repairs which is severely impacting those that stay there. NOTE: These are the main issues with our stay - Elevator hasn’t worked for two months with no end in sight - They leave old raggedy furniture in need of replacement in rooms (ours was ok but our worker had a bad looking couch) - They say that the bar is open daily but it isn’t. They’re trying to save money by not staffing the bar a couple of nights per week. I’m a business owner and I understand the need for making adjustments in budgets and personnel during difficult times. But if you are at 50% occupancy for that long it will impact your long term ability to perform. I may be harsh because my workers an I had to lift up our heavy tools to our rooms everyday after our long days of work. Last thing to note: we were told by one of the workers there that the next thing to remodel is the kitchen. So my suggestion. CALL BEFORE YOU BOOK!!!! Lastly, shame on hotels.com for not letting us know of the ongoing repairs. Better communication would have prevented this and so many poor reviews. It’s honestly not a bad hotel. It’s clean and people are generally nice. But wow… I will say this also. It seems like the staff is numb to all the comments about the condition of the hotel. I think they’re just used to it.

My recent stay at the DoubleTree was a huge disappointment. The room itself felt neglected, with a ripped and worn couch that made the space feel unclean and poorly maintained. To make matters worse, the elevator was out of service, forcing me to carry my luggage up to the third floor despite having a bad back. When I reached out to customer service for help, I was shocked by their indifference. They told me there was nothing they could do—even as a Diamond member! For a brand like DoubleTree, I expected far better quality and care. This experience has left a lasting negative impression, and I will never recommend this location to anyone. I certainly won’t be returning. Absolutely appalling!

Had i known the hotel was under renovations i would not have booked. No elevator, couches that looked like they had been found out on the street and limited towels in our room

Worst double tree, property condition was terrible. Room condition was in bad shape.