DoubleTree by Hilton Vancouver

The front desk told us after she had check us in that they is a renovation going on and that the elevator was not working so we have to take the stairs. Ok we walk up the stairs to find pail of paints, plastic covering on the floor and some doors leaning against the walls towards our room. It smells filthy and terrible that i just walk back down to cancell the reservation and was told i cannot cancell since we already checkin. You must explain to your customer how the situation is before checking in and give us the options to check if we are ok or not with the condition. Thus is nit acceptable for a health wise condtion so please do something with your policy and i expect a refund back.

Resturant was closed! Elevators were broken! Stairwell hard food in it. Room was dirty. I explained that i could not stay as I was there for 3 nights. They told me they would charge me anyway. because they were changing names and did not care about reviews. Very Rude beware!

Did not like that there was only 1 chair in the living room of this suite.

I had a very disappointing experience at this hotel. When I arrived, the front desk attendant was nowhere to be found—I sat alone in the lobby for several minutes, called the front desk multiple times, and eventually had to knock on the door behind the desk to get assistance. The interaction that followed was unpleasant, and when I called the next morning to speak with the manager, Jessica, the situation worsened. She was rude, dismissive, and unprofessional—even misusing basic terms like “sematic” instead of “semantics.” Despite being an Honors Member, no refund or resolution was offered. Do not stay here if you’re expecting the level of service Hilton is known for.

I was told there was a sofa and there was not one for my guest

OVERWHELMING PAINT FUMES IN ROOM. This hotel is under renovation and they are having guests stay in rooms that are only partially renovated. These rooms should be out of order. I had to leave due to paint fumes. I couldn’t bear it for more than a few moments. I tried to check out at the front desk after only 1 hour. They claimed they couldn’t check me out and refused to refund my money for the night. I had to stay at another hotel for the night. When I contacting the general manager for a refund, my request was denied. Poor quality and poor customer service. Unacceptable practices for hospitality & management.

Property was under construction. The staff would not let me add my membership to earn points.

The people who worked there were apologetic and nice.

It was an actual safety violation- rooms were dirty and covered in drywall dust, screws and debris all over the hallway-including in front of our room door. An open room a few doors down with black mold growing all over. Improper to nonexistent ventilation. Beyond shocking they thought this was acceptable for a family with a small child.

Staff was great. I had a broken TV and they fixed it right away. They handled the issues with the construction well with guests