DoubleTree by Hilton Vancouver

Location

Under construction 😌

It was good considering the construction. The staff was friendly and very helpful.

Room was clean enough but the bathroom ceiling was full of mold.

Absolutely do not stay here!!! They do not have working elevators, and have no idea when they will have them working. Told they have been down for months. The hallways could get you high off paint fumes. We got to the room and there was no couch nor chairs as was advertised. Called the front desk and was told none of the rooms have them! They said they do not owe any discount or refund as the website tells there is renovations.... I called to book the room and was never shown nor warned about the renovations and lack of half the rooms furniture! We were told they had 2 free waters in the room due to the inconvenience!!! We are looking at canceling our stay and moving hotels. Just terrible!!!

This hotel is super convenient for short stays near PDX airport. The rooms and facilities are very clean and well kept. During my stay there was renovation in progress (elevator was out) however it was easy to get a room on the 1st floor and avoid stairs. Hot tub was phenomenal and great to relax in after traveling! I had a few deliveries to the front desk (birthday gifts) and the staff put them into the room as a surprise for my sister. I really appreciated their help!

This property is under renovation which I knew there was no chairs or couches in my room but the TV was broken and our toilet and neighbors toilet both got clogged, the room smelt like wet dog and I had several questions throughout my booking and stay that the front desk would just say they didn’t know or weren’t helpful…ie how much is breakfast? Don’t know (and wouldn’t figure it) can I check in early? Probably not you just have to show up and ask…which was fine except they were snotty and annoyed. Called about broken TV…nothing I can do about it. Then someone came and asked if we were hooking up video game consoles to it (kind of blaming us it wasn’t working) which we weren’t and didn’t have any thing like it with us. Just literally trying to get TV or movie options. Anyways that’s about all he did then said nothing I can do. I was just surprised when it was already under renovation/new management/elevators not working, etc that they weren’t going out of their way to help us.

Unfortunately, our room had elite coming from the window. We understand that they are going through renovations however that was not pleasant.

Not well maintained dirty room dusty and no elevator working properly. Will not recommend

The hotel was being renovated which wasn’t a big deal but the couch wasn’t in our room due to the remodel so we asked a housekeeper that was there if they had a fold out mattress we could use, she said she would put it in our room since we were leaving to go somewhere. The bed never came so late that evening we asked the front desk which in so many words they said no. So my son slept on the carpet luckily we had some extra blankets in our car

Really and hotel no elevator n we had a stroller smells so much like paint terrible