DoubleTree by Hilton Vancouver

staff was super friendly

When checking into the hotel the staff was super friendly and ensured that I knew they were under construction. The construction does currently include the elevator and they were kind enough to assign me to the ground floor. The room was clean and quiet and the shower has really good pressure. As always the cookies are a tasty perk!

I know this hotel is under renovation and that was fine with us. What I am not okay with is not being informed that the elevator is out of service and has been for months! This is a specific thing that should be posted before checking in not mentioned after you have already paid. I did file a complaint with corporate Hilton number and was given some bonus points, which I did not even ask for. I would really like to simply make sure that this is conveyed before people check in and the rules about refunds are relaxed so that people can go elsewhere if needed for mobility issues. The pool area is nice but pretty much unusable because it was hotter than the hot tub. Staff did not seem to really care about any of it and were quite dismissive as if the renovation banner excuses all of it. No one was rude or anything just nonchalant I suppose is the way I would say. However I do want to mention that the breakfast was fantastic and the ladies in there were excellent, thank you for that! The same great cookies were yummy, the bed was comfy as always. Just expected better from the Hilton Doubletree Brand…even during renovation, close if you can’t meet certain requirements instead of offering subpar accomadations. Anyway thats my two cents worth.

The room didn’t have a desk to sit at & I was there for 2 nights and had to work for the day while I was there. There was also an alarm that randomly went off during the day. I called maintenance to look at it so that it wouldn’t go off at night. He came in and looked at one quickly but had to rush off for an appointment. The alarm ended up going off again at 9 pm and again at 1 am. It lasted about 10 minutes each time and shut off on its own but still woke us up. Not the best hotel experience.

The staff was amazing. But the room wasn't fully put back together after the remodel, tv wasn't connected, things weren't plugged in. That eco friendly toilet plugged 3 times and we had to unclog due to lack of staff. The gal who worked the breakfast also did amazing even though she didn't have anyone else helping her and your hotel was full with softball teams.

The property is under construction, elevators don’t work it’s dusty and dirty

Staff was friendly and helpful, but hotel was undergoing a major renovation during our stay. The elevator was out of order.

Its location to airport and friends house.

The construction with no elevator service but it was tolerable. Although offering a bottle of water to make up for putting up with walking the 3 flights of stairs with our luggage and every time we left or came back was a little insulting!

The property is in construction, air conditioning didn’t work in the pool area, the elevator didn’t work, for two night my smoke detectors were loudly beeping. They tried to Out in new batteries but didn’t work. The second night the same thing happened. All they could offer me