DoubleTree by Hilton Vancouver

Horrible hotel. Under construction, no elevators, air conditioning didn’t work, rooms spelled musty. Way over priced! No better than a motel 6!

It was ok the property was under renovation

1. Not informed hotel under renovation. 2. Reserved a room that sleep 5. Description says 2 queen beds a single sofa sleeper. Images shows a sofa sleeper. Told by front desk that there are zero sofa beds in the hotel since covid. Told in the whole hotel there are only 2 roll away beds. Because we booked through a third party they would not upgrade to a suite or offer a second room. This is a scam by the hotel to force third party apps to pay for the upgrade or second room. My husband chose to sleep on the floor before another dime was paid to this hotel. 3. Front deal was awful. Was told they could not provide my husband who had to sleep on the floor a comforter because they cost $500. Front desk clerk refused to allow us to talk to a manager. 4. Room had poorly painted over water damage to the ceiling. 5. There appeared to be another family in the same situation as us, with no solution for them either.

My room was clean, quiet the pool was heated made for a nice stay..

Property currently under construction, was not told so during bookint. Everything in our room was leaking, carpet was soaked, weird smell and half under construction. Terrible condition for a Hilton, didn’t stay the night, ended up leaving and going to another hotel.

The room was moldy, it contained water damaged furniture and had a very mildew like smell. The lamp shades were damaged and the wall outlets lacked function. The elevator wasn't functioning and all but the first floor were being remodeled. I was uninformed of these issues before our arrival and due to the late checkin was left with no other options. For the price im extremely upset.

This was one of the most disappointing visits I’ve ever had to a Double Tree. Start with the fact that the hotel was undergoing major reconstruction with no warning on the website when I made reservations. That resulted in: no working elevator, being assigned to a room on the second floor where active construction was taking place with plastic on the carpets, construction dust and drywall compound spilled throughout. My room had clearly not been remodeled and outlets were loose and the curtains on the window did not cover the windows completely leaving sunrise being unimpeded into my room. Add to that, the shower dispensers were empty of shampoo and shower gel. And for all of this inconvenience, I received two $1 bottles of water free in compensation. Even as a Hilton Honors member, I will think carefully before choosing Double Tree again.

They decided to re-remodel the entire hotel at one time and it is in total disarray. Furniture is missing from the room. Some areas have been painted others not. The elevator is not working and my son-in-law just had knee surgery. There was no warning of that! This hotel should not be renting rooms!!

The only good things about the property at this time is the pool is open. The towels are fluffy and there’s one older gentleman that made the stay worth being here!

It was absolutely terrible. They are remodeling so it was so dirty and they couldn’t accommodate much. I booked for 5 people and they only had rooms for 4, they weren’t willing to work with me. We had to go spend $60 on an air mattress so everyone had a place to sleep. Front desk was rude about the whole situation, I would never stay here again. The whole floor smelt terrible as they left a big open garage out on the floor. Our towels had brown stains all over them, counters were filthy, just a terrible experience.

First, I will say that we have stayed at a variety of different Hilton properties over years of travel and usually we enjoy our stay and have positive experiences. Also, the staff at this facility was helpful and efficient, so this isn’t about them as much as it is a management problem. We sent an email about our stay but as yet have not received any reply. We made this reservation well ahead of a trip to enjoy a concert in the area. We have stayed nearby in the past and were familiar with the area and facilities in the area. Normally we stay at another Hilton property nearby, but this time the rate at this property was significantly more favorable. We decided to give it a try. On arrival, we discovered why. We usually stay on an upper floor, so we selected a room on the 3rd floor. When we arrived, we were informed that due to remodeling in the building, the elevator was disabled. Had we been informed prior, at check in, we could have selected a room on the first floor. We should not have to ask about that. It should be offered. We had to haul our luggage up three floors of stairs. The phone in our room didn’t work. We couldn’t call the front desk or anywhere else. We mentioned this to the front desk and were told that it was due to the construction work. It was never connected during our stay. This is a safety issue. I should think the fire department and code enforcement would have something to say about it. We had our own cell phones otherwise we would have required different accommodations. There was no bar soap at the bathroom sink, we had to ask at the desk for it. We didn’t have enough towels either. A small detail, but just another thing that was lacking. The breakfast provided was good, but the single employee assigned to attend the breakfast buffet had more than she could do to keep up with the demand.