DoubleTree by Hilton Vancouver

There was no sofa in the room so I couldn’t get relaxed on sofa. Parking was full so I parked behind the building. At the front desk I asked if it was OK but it was not so I had to move the car again. There should be clear instructions but nothing.

Not much positive due to overwhelming negative introduction of the elevator being out.

The messaging was misleading and did not provide adequate details. Stating some furniture was going to be out or some building supplies was one thing but arriving with my physically disabled partner to a non working elevator then told all bottom floors have been booked was not acceptable.. i asked clearly what would be ok for the inconvenience and was offered “ free breakfast “ this does nothing to make up for the pain my partner was dealing with trying to make it up the flights of stairs.

The good: All of the staff were excellent in every department. Check in/out was easy. Room was clean and comfortable. They provided a great convention experience. The bar was quiet and casual with a great bartender. There’s a wing restaurant and a Chevron just a 5min walk through the parking lot. The bad:there is no food service 10am-6pm. I was there for a convention and the website led me to believe the restaurant was open all day. Be prepared to forage for lunch if your body clock needs to eat before 6pm. The snacks available at front desk were minimal. Also, the shower doors are made so that you have to step into the shower to turn it on. You have to be ready to jump back or be hit with cold water. I consider those both minor issues.

I understand they are renovating however my room window has no blinds or curtains. Also there was no notification that the elevator hasn't worked in a year

Loved the warm cookies and water bottles. Bed and bedding super comfortable. Price affordable. Clean room, quiet room. All good.

This property is under construction and has many limitations with parking, construction debris, and dust, the elevators do not work so we had to bring our luggage up three flights to the third floor, and generally a bad experience with cleanliness of the room. The bed annd pillow and comforter up the bed and pillows. I do not recommend staying here

They were in the middle of a remodel so that affected cleanliness a bit. All of the staff I interacted with were very nice. I wouldn’t be surprised if technology lostmy request for ground floor/no stairs between here and there. I didn’t find out till check in that the elevator was out and the first floor was full. The breakfast was amazing!

Room was fine; it provided a place to grab a few hours' sleep before our early flight... and I was grateful for the family suite to keep everyone together. Guest service was terrible - never anyone at the front desk when we needed something. No vending machines so we had to pay $5 for a bottle of water! Pool was freezing cold and there were no towels. If you just need a clean, comfortable place to sleep, then this works. Just don't expect anything more (and bring your own water!)

Great stay, but very disapointing that you would have to pay for vreakfast.. 14 extra a person???

The property was under renovations.. including the elevator. Not a huge deal.. but the curtains in the room were definitely not big enough to cover the whole window. I recommend fixing that.