DoubleTree by Hilton Vancouver

My second night the staff was great and helpful.

The last night the front desk guy was rude. Yelled at me for buying DoorDash with my own money. Told the DoorDash driver that he was going to throw my food out and continued to scream at her.REFUSED to let her out. When we came down it was a screaming match between those two. And there was mold in my window seal.

Remodeled rooms are great.

The elevator was out of order. Spouse walks with a cane. Very difficult. Elevator issue has been ongoing at this location for several years. Also Non Lobby entrance lock (card reader) disabled so open to anyone that wanted in. NOT GOOD. Stairwell near outside entrance smelled of very thick Marijuana odor!

HORRIBLE FROM THE MOMENT WE ARRIVED!!! Room request not honored, major construction mess everywhere. Placed in the first room on the bottom floor (requested the highest floor), next to the conference room, laundry room, and ice machine... beyond noisy! Not greeted by the dude as a Diamond Member, he was irritated we came in when he was "trying to take a break" and rushed us through the check-in process - we were told we only got 1 water each, then would have to pay for them for each day afterwards. No room service until the last night, the person turned on my wife's toothbrush and killed the battery. Towels were not refreshed until the last night. Disruptive people above us pounding and stomping until past midnight, then again at 4:30 am - asked for front desk help, which we were told they would move us (on our last day), which is what was originally requested for our stay - more hassle to pack everything up again to move to a new room! Food options were very limited (Super8 Quality), and ultimately we went to restaurants instead - very bad! Unable to use our $30 in daily credits for a breakfast charged at $14.95 + drinks, which was not worth $5. Rooms were in terrible condition, broken lamps, peeling wallpaper, dirty showers, moldy walls, and ceiling (this was a newly renovated room!) Very Bad experience all the way around! Worst Hilton experience ever - in nearly 20 years!

Location, room was spacious, walk in shower

Major construction and noise, repairs needed in room (TV and shower head)walls were very thin, could hear every move in rooms around me despite being on 3rd floor.

Location was ideal for this trip. Bed was comfortable.

I was unaware of renovations until after the non refundable reservation was made. Motel was extremely dusty. Lamp shades were broken and falling off. Room was just above gross roof top with fans.toilet seat was sideways.