Extended Stay America Austin Metro

Everything is fine. Room phone didn't work. Couldn't place wake up calls. But its cool.

Great Customer Service

The shower did not work properly. I could not get the shower to come out of the head as the knob to switch it there was broken and water came out both ends. There was no breakfast.

Property was not what was expected. It was run down and smelled like cigarettes.

Overall the property wasn’t bad. The floors in our room were pretty nasty, if you walked around barefoot your feet would be black like you had been walking outside. Room was dark and the lights were barely lit. It’s an extended stay so most of our floor was people who lived in the hotel. It was loud at night and the hallway smelled like weed most of the time. It was super cheap so you get what you pay for, especially in Austin. Decent place to sleep, the staff was very helpful and friendly but I probably wouldn’t stay here again unless I had no other choice.

Was a Dope and Swiss style apartment around the corner from sauce.

The room was definitely a smokers room at one point in time and smelled very badly. I reserved a queen sized bed, received a double bed.

no hot food in breakfast

I was extremely disappointed in this hotel. When we arrived they informed us that the elevator was broken. We got a room on the 2nd floor so it wasn't horrible but inconvenient. The 1stfloor of the hotel smelled of marijuana and the 2nd floor that we were on smelled of cigarettes. We tried going in the back door where you can enter with your key card but it was broken so we had to go in the front and walk to the opposite end to take the stairs and then back to the middle to our room every time, through all the smells. Our room smelled extremely musty/dirty. We ended up having to keep the window partly open our whole stay. There appeared to be black mold above the shower and we only had 2 towels (that were pretty small). I called the front desk to see if we could get some more towels and the woman was rude and short. The bedding was a sheet and then what appeared to be a thicker sheet on top of it. There was no blanket or comforter or anything. The door to our room only worked if you pulled the handle up- which we figured out after pushing it down and slamming our body into the door to get open. On the last day I was checking under the beds to make sure we didn't forget anything and found the central support bar of one bed laying on the floor, not connected at all. I would not recommend staying at this hotel at all.

Did not like the experience of staying in this hotel. I saw roaches on the walls of washroom, unfortunately I could not click picture of that. There were trimmed hair on wash basin. We took this hotel because of kitchen and to our surprise there were no utensils to use the kitchen. Also, I was disappointed with the room cleanliness overall.