Extended Stay America Austin Metro

The neighborhood is poverty stricken with numerous homeless begging on each corner. The hotel lacks in all categories. At night the check in clerk is asleep and hard to wake up. No coffee on some mornings and if it was served it was old and cold at 7am. The check in area and hallways have a strong smell of marijuana.

Booked a month ago and when i got to the hotel they said my booking was cancelled!!

Smells, dirty, bed not clean, cracked sink, guests took all muffins and coffee creamer, crooked toilet...

I had to wait over two hours to check-in because the room was not cleaned yet. The wait time ended up ruining my medication that I expected to take to an air-conditioned room. The excess heat and waiting time took a toll on my health while visiting. The room seemed outdated with two of the drawers collapsing and one hanging by a weak screw. The appliances were rusty and seemed to be of the previous century. The front desk staff had no extra towels, toilet paper, or pillows when we went to ask for more. The "fitness center" had no functioning machines and was closed to customers. The only visible water fountains on the property did not work either. The entire stay was filled with noisy hallways and walls, regardless of the time of the day or night. I paid $360 dollars for four nights plus taxes and did not get that value in my experience. I would say the experience was worth $45/night or less with the many reparations and up keeping the entire building seemed to need. The back door was often left open with a rock, even though there was a sign with a warning against doing so. The entire building seemed unsafe especially with the possibility of non-residents possibly having access to rooms. I would not recommend this hotel at all. I stayed here thinking it would live up to the reputation and experience I’ve had at other Extended Stay locations. It did NOT.

Staffs in hotel reception were nice and informative. Booked room that had a bed and sofa bed for my family. While checking the sofa bed, mattress had stains and some dead flies sticked to it. As we were 4 people, went to reception to get extra pillows, but they had no extra pillows even though hotel room description says 4 people can sleep comfortably. End up sleeping in air mattress that we had in our vehicle. Furniture and lights were also not in good condition. Cabinet with drawer missing, ceiling light in room and bathroom had missing cover. And carpet of the room were not vaccumed. Overall cleanliness of room was very poor. Not just room, passageway carpets and main entrance carpet were also dirty and smell of cigarettes present in certain areas. I recommend everyone reading this review to choose other extended stay hotels which may be little expensive but gives you the comfort and hygienic environment during the stay.

No silverware, plates, cookware. Only rwo pillows for 4 people. No sheets for fold out sofa. Two of the 3 lamps in room did not work. Fridge door was hinged on wrong side. Pool was okay, air conditioner was very good. Toilet seat was lose. Plenty of hot water. Grab and go breakfast was fair.

Bed was comfy, area was quiet I only stayed one night and it did the job. One thing is that they say no smoking, and the whole place smells like smoke. Would stay here again if desperately needed.

Room smelled of smoke, tv remote didnt work, no coffee pot, no iron. Propert just stunk. Horrible guest services i called 10 time no response.

Well situated for access to 3 highways

The room was not clean. There was cockroaches in the room. The security lock was removed from a door and someone entered the room without knocking.