Extended Stay America Austin Metro

Not clean

I rented a suite with a pull out sofa for my kids and when we got there the sofa didn't have a mattress in it and the hotel didn't have cookware for me to borrow as advertised. The carpet had stains everywhere too

I'm usually very skeptical about online reviews, so I decided to give this location a try. I should have done more research. The place is good if you just need a place to stay but definitely dated. Room had an odor like dirty carpet. Floor in kitchen had a rip in it and kept tripping. Bathroom sink drained very slow. Heater and a/c gave funky smell. Beds were decent. Hallways and stairwells always smelled "green". Stairwell door locks didn't work and people would place rocks to hold open. Homeless people sleeping in stairwells. Never had a real sense of security.

Hello Team, Wanted to share the details and experience of our stay in Extended Stay America Suites Austin Metro. We reached hotel at 2:15, however since room was not cleared, we were not given the keys as checkin time starts 3:00 PM. We waited in lobby for 30 min, after traveling 4hrs via car. When we moved to our room, below issues noticed: 1) Room keys did not work, replacement was asked. 2) There was no shower curtain, and on requesting the helper, it was handed to us, to apply ourselves. PFA the picture. 3) we opted for attached kitchen, however there were no utensils or dish cleaning soaps. 4) Kitchen was not clean at all. PFA the images. 5) Room had wet carpet smell. 6) there were no pillow covers, we requested the hotel staff to provide. 7) we booked hotel with kitchen so that we can prepare the food, however because of uncleanliness we had to go out to eat the dinner, breakfast etc. 8) There were less towels. 9) Bathrooms had no lock 10) In Expedia website, it is mentioned Breakfast Included Free. Too much of our surprise, it was just Grab n Go… There were only Coffee and granola bars. 11) No hair Dryers in the room. This is the most bad experience we have had. i hope, all images and above concerns will be shared with the concerned department, and some actions will be taken. We had our small old daughter with us, with no utensils, supplies, we had to go out for milk, food etc.

All good except for breakfast, I was not expecting that it will only be coffee and muffins

I didnt get to stay because you canceled my reservation by over booking your hotel and i need my refund

So nice, the studio deluxe room is ideal for a long stays

I was sold a room with a double bed and a sofa bed. The sofa bed did not have a mattress so myself and my adult son had to share a small double bed. Also the tv did not work and I was told that maintenance would not be able to fix it until after my stay. The manager had taken the weekend off, leaving a junior clerk to tell me there was nothing he could do about the mattress or the tv.

Trash

No dryers, no bath soap. Worst and cheap breakfast