Extended Stay America Austin Metro

The hotel was always loud and I believe people live here on the regular. Hallways constantly had debris in it. Looked they were never vaccuum. Noises all night, inside and outside the room. Bedding was not the best either.

When I arrived to check in at the property it was after dark and there were people hanging around outside the building smoking weed. There was garbage all over the grounds and kids running in and out of the building. A female was sitting inside the building and was staring as if she was high. I felt completely unsafe and left immediately. I would NOT recommend this property.

Worst check in experience. Was overbooked

Clean and great service

Hotel said nonsmoking, but the whole hotel stinks like smoke. Place is very outdated, carpet extremely dirty, bedding was very uncomfortable. If it wasn’t b/c it was already 11:30pm when we got there we would have stayed somewhere else. Never again staying in this brand of hotels.

The hotel is very unkept and dirty. The first thing I noticed was the smell of smoke entering the facility. Secondly, I had the horrible experience of having a dirty pull-out bed that had remains of what appeared to be blood all over the bed. The front office clerk did try to assist me getting another room but informed me that the pull-out bed was also dirty. I canceled my reservation and took my business elsewhere. I am unaware the hotel is an affordable hotel but there is no excuse for this type of deplorable conditions.

This hotel was dirty, had roaches, the smell of marijuana was horrible, definitely will not stay again. Sketchy characters outside not a good area!

Absolutely the WORST hotel I’ve ever booked. It was NASTY. Do NOT book this hotel. There were dead roaches in the room and in the hallway, trash littered everywhere in the hallway. It appears nobody has vacuumed or cleaned the carpets in months. The second you walked into the hotel, you could smell weed. The entire 3rd floor smelled like weed, we had kids with us this stay, that is the only reason I’m complaining about the smell, but it’s posted as a non smoking facility. Austin PD was being called to the property while we were addressing concerns with the front desk, by the front desk. The only good thing I can say about this whole experience, the guy at the front desk was PHENOMENAL. He was so polite, understanding and apologetic for the entire situation that he had no control over. if I could I would give him 10 stars.

Honestly the hotel is good conditions if their can managed the property.

Room had previous guest’s trash. Bed sheets were not replaced, bed was undone. Bath towels were used. I had to go to the lobby to request for bed sheets and towels so i could make my bed, staff did not offer to send anyone to do it. Terrible experience.