Extended Stay America Suites - Phoenix - Airport

Was out for work ended up not staying asked for refund manager agreed last minute has not got back to me about my refund very rude Trisha is manager’s name that was very rude to me

Not much …

Room was filthy, not vacuumed, dried ice cram from prior people dried on counter, toilet dirty, pubic hairs in shower, toothpaste spray all over sink faucet and all over the mirror. Floor in bathroom not swept. It was gross and for $158 I should have a clean room. Trash at end of hallway full , ketchup all over the floor dried up, hallways very dirty .

Location

No bathroom in lobby for customers just arriving to use before checking in. ADA issues: 1. No handicap buttons to open main entrance doors to open to walk through or bring luggage in/out. 2. No way to keep room door open to maneuver into room. 3. Room assigned had no shower for mobility issue customers. Had to change rooms due to water leaking/ not turning off in bathroom. Second room had electrical outlets issues. Employees/front staff not welcoming or accommodating to someone who needs the restroom and then told they couldn’t check in till 3:30pm. Continental breakfast was disappointing. Property states it’s a smoke free hotel but clearly it wasn’t. Property needs maintenance issues done, updating, a designated smoking area to say the least.

Nothing, very disappointed with the room and hotel

Room was old,faucets were leaking all night and couldn't sleep due to the noise of running water. Didn't have a hair dryer available.

X

Mal olor en elevador, desayuno cero!!, apariencia de recepción

Close to airport. About $100 versus 250-400 at others. Staff was nice at check In

Very old and outdated. It gave me an “ick” feeling and reminded me of what I think a halfway house would look like. No Airport shuttle