Extended Stay America Suites - Charlotte - University Place

Na

The room my guys got was occupied so they had to find them a new one. The new one had no shower curtain, they did get them one. The parking lot seemed to be home to some shady people doing shady things all through the night. They did not feel safe here.

Room smelled heavily of cigarette smoke and there were many bugs during our 2 night stay

ROACH INFESTATION. Extremely dirty. Chair in room was ripped up from a dog maybe. Cigarette butts littered the stairwell. People slamming doors all night long until 3am. And roaches everywhere. I would never stay here again. In fact I left and got a different hotel after the first night.

We had a great first impression of the hotel. When we woke the next morning we experienced a severe roach problem. Two crawled on the bed, one up the wall, and several on the floor. We brought it to the desk manager’s attention and showed her photos of those we killed. She verbally apologized but I didn’t feel a sense of urgency to resolve this issue.

Everything

NA

Everything

NA