Extended Stay America Suites - Charlotte - University Place

Staff were very helpful and polite!

The staff

Super friendly staff and a comfortable bed, highly recommended!

Nothing was right. The room that they tried to put us in, room 240 had a leaking sink in the bathroom that flooded the floor. The front desk moved us to move 119 and that room had roaches. They then moved us once again to room 115, that also had roaches. We stayed until it was time to check out but refused to eat anything or bring anything back like food items to the room for fear that something would come out of the woodwork and attack. Nice location but i wasn't feeling the fact that it was just a hot mess. I am going to request a discount or refund for my time and suffering. I tried talking with the front desk about the condition of the room and they told me that i had to talk with the third party company that booked my stay with The Extended Stay which was "Booking.com. We drove from Macon Georgia for a tailgate party for the Dallas Cowboys and didn't want anyone in our room because of the roach problem that we was having. Ive stayed at a Extened Stay before and have never had to deal with roaches or un clean hall ways. The property was a nice location and was close to everything. I don't know why we stayed but tried to make the most of it. I would love to visit Charlotte again in the future just don't think ill be staying at "The Extended stay on University

I didn't like the fact that it had roaches and the hallway could of been cleaner. I have an actual video of the roaches running everywhere but i couldn't download it to your website ☹️

Made us feel uncomfortable and unsafe due to people yelling in hallways at all hours of the night, people just sitting in the cars and if I wasn’t with my husband and dogs I would feel unsafe and would be a little scared to be honest…there was pee in the stairwells, people smoking in stairwells…police were there and when we told the lady at the front about the pee she acted like she didn’t care and when we told her about people being loud all she said was “ you can call the cops” we will never be going back there again…our pillows and washcloths were dirty and floor was dirty

Was not able to stay here because they overbooked their rooms by 18. Front desk stated that the system allowed 18 people book rooms without the rooms being available because it couldn't differentiate between useable rooms and non-useable rooms