Grand Wailea Maui, A Waldorf Astoria Resort

Unfortunately the guest experience has gone way down at this property. Most of the people working were rude and aggressive to us. We felt so uncomfortable that we left the property and went to other public beaches. The pool wristbands are out of control and I wasn’t the only guest that had an issue with this. One towel per person and long lines made me feel like I booked an “all inclusive” which I can assure you we did not. They wouldn’t even give me towels for my kids who were SWIMMING unless they were in line with me. We booked a casita daily to avoid the search for a place to sit at the pool and the service was non existent. The price of everything has absolutely skyrocketed which I would be fine with if the service was there to match the cost. Service was what I would expect at an extended stay, not a 5 star resort. Management is blaming the service on not being able to hire good people due to the fires, but I see this as a management problem.

Beautiful property with fantastic pools and beach access. Good amenities, like their gym. However, with limited dining options elsewhere in Wailea, was very disappointed in their restaurant and room service hours.

There was limited vegetarian food options. Otherwise a fantastic trip.

The beach is the absolute star of the show. Love the different pools and landscaping throughout the property. Some areas need a little repair with some walkways with missing or crumbled stones. The pools were open until 10pm which was so nice but towels were not available poolside after 5pm. You had to go upstairs to the valet which was odd and inconvenient. I noticed that used glasses and debris were left in sitting areas, lobby, walkways, for lengthy amounts of time. The room itself was well situated, had a nice view, and a beautiful large bathroom. The room was very clean and housekeeping services were excellent although the room decor could use an update. The biggest asset of this resort is the staff. In all areas we found the staff to be helpful, courteous, and enjoyable. A special mention to the front desk, Carolina, she was super. Shopping is a short walk from the resort.

The only thing that was the consensus of every family, including ours, is that for the nightly rate, pool and beach chairs should be guaranteed. My guess is that they have enough pool chairs for about 30% of the rooms, faaaar too low and we saw it causing some serious anger and jockeying for pool chairs in a line 20 minutes before the pool opened. We opted to stay out of that nightmare and rent chairs from a private vendor on the beach. The resorts beach chairs must be paid for and sell out days in advance too. Cabanas are stupid expensive, with rates changing constantly depending on their inventory. Not worth it, in my opinion. ($800-$2000 per day, which includes nothing but cabana and some chairs) If their upgrade to The Napua rooms included guaranteed pool space or chairs, that would make sense. But they don't. Napua is irrelevant in our opinion and simply a quick money grab, not worth it. They need to figure this out, then they can call themselves a 5-star resort, but until then, they are not. Great for families, bring your running shoes and patience, maybe boxing gloves, if you want pool or beach space!

Zero available chais at pool and beach. Over crowded. Stay somewhere else

Great place to stay in Wailea!

The grand Wailea used to be a spectacular place. It has really gone downhill… Our room was filthy, we had several issues with the door, not locking the air conditioner being very loud… Cleanliness of the room the sheets were dirty. The bathroom was dirty… Staff was nice about addressing some of our concerns, but there were so many and so often we just gave up. The property is outrageously noisy… If you stay here, you will not get a peaceful night sleep. They play music very loud until 11 o’clock every evening. I will never stay here again.

Nice property. Wailea is kept in pristine condition. But you pay the price. Valet parking only for $65 per night is a rip off. This place is for people who have excess money to throw around. Everything is priced heavily. Otherwise, the property, weather, beach and pool areas are fun to be around.

amazing