Hy Lytham St Anne's

The hotel was very central to all amenities. Our rooms were tastefully decorated throughout and spotlessly clean. It was well stocked with crockery, cutlery and everything else you might need. Tea, coffee, milk pods and sugar were supplied. The kitchen was equipped with an oven, hob, microwave, toaster, washing machine, dishwasher and large fridge freezer. The beds were very comfortable and the bedding was good quality and clean. The 3 bedrooms each had a wall mounted TV. One room was bunk beds, two rooms had a double bed. One of those rooms was en suite. There was also a separate bathroom. The pool, sauna and steam room were a bonus and not too full when we used them. We booked an hour slot and there were probably only another couple of people in there with us.

The only downside was that the settee in the living room was only large enough to seat 3 adults comfortably. We were a party of 5 so 2 of us had to sit on kitchen type chairs. That said, we weren’t in the rooms that much so didn’t spoil our enjoyment

We took our dog with us on this stay. The apartment was directly opposite a lovely park which was handy for toilet walks. Its in a great location. Aldi and St Annes pier all within a 10 minute walk.

Our washer dryer was broken. Which wasn't a big issue as we just put our towels on the radiators to dry after visiting the pool. This is the only fault we could find with the property.

The receptionist was amazing. She was prompt and very professional and polite. The Management was also very Humble and accommodating.

Myself, my son 22yrs his girlfriend and my grandson 3yrs old and my youngest son who’s 15yrs old. I decided to go for a walk and report the door and keycard after we dropped our belongings off into the apartment, while my kids and grandson went for a swim. 6:15pm. I returned after 30mins, thinking it wouldn’t be an issue with cards and door. The lady at reception was amazing and trying all sorts to get us into our apartment 411. She was being guided by Maxine whom I believe was one of the managers. Talking the receptionist through on how to try charge the door lock and get us into our rooms, she had a tool kit and everything. She was trying to call different numbers of maintenance guys in which one of them only lived down the road. But nobody was answering her. She was running around in and out trying to fix the door for 1hr and half, while the phone was ringing and customers starting to come in and out of reception noticing and understanding that she was having issues and would come back later. Speaking with management over the phone, and she was very apologetic as she wasn’t trained to fix card reader doors in the case of an emergency (that’s what maintenance are for in my opinion) She was on her own, trying to do things all by herself and she was put under a lot of pressure. Although my kids and my grandson were hungry and getting tired. After 2hrs we finally got in as they finally got hold of the maintenance guys. We got in to our room just before 8:30pm thankfully.

Location

Room I booked wasn’t what I was given when I arrived and the hotel was full so I couldn’t get the room I booked! There’s no sound insulation so the second night upstairs guests were extremely noisy after 10pm - waking up my children

It was a family get together and going in the bus and to the beach

The room was dirty the bed was creaking all night they need replacing some of the furniture was ripped check out time is far to early considering you Carnt get in your room till 3 so if you only staying one night it’s not worth the money

The sofa in the room had a multitude of stains. We had to cover it with a quilt from the spare room to feel comfortable.

Nice stay , things could do with a little tidying up. Small repair or items fixing .