Platinum Mountain Hotel & SPA

Terrible experience. Starting with breakfast and dinner where the Restaurant was completely full of families and screaming children. But the worst is the management..... We pay for our stay from Tuesday to Saturday, unfortunately my daughter fell ill with a long-lasting fever on Thursday evening. My husband went to the front desk and tried to explain that we had to go to the doctor on Friday morning and we couldn't stay until Saturday. The receptionist told him to come back on Friday morning and talk to the hotel manager! So there was no one responsible to talk to.. Finally on Friday morning the "Customer Experience Manager" told my husband that they might give us a "voucher" but we needed to send them a doctor's note that my daughter was sick!!!!! WHAT???????? I'm not kidding.. this is the worst experience we have ever had and honestly we have been to many hotels with our kids..

Very disappointing. We had to queue for everything. From checking to breakfast and dinner. Advertised as a 5 star hotel, but it does not provide acceptable service. Staff speaks little english. The miniclub is not very nice and it is often overcrowded. The pool is nice.

Schönes Zimmer, gute Lage im Ort. Viele Möglichkeiten für Kinder. Einzig die Frühstückssituation ist etwas beschwerlich,da es einfach zu viele Menschen sind. Es ähnelt eher einer Bahnhofsatmosphäre.

Arrived on Sunday - room was meant to be ready for 4 pm, however reception was very busy / room was not really until 5:30 pm. Room itself was nice and clean, we have one room with sofa / tv and separate bedroom space with sliding doors. Terrace was really big , so if someone likes sunbathing at the terrace , you will like it. Aircon goes only to the first part of the room so at night was a little warm. Hotel had deals for families ( kids do not pay ) and breakfast was extremely busy!! Kids running around everywhere, just a suggestion - would be nice to separate adults guests from families with small kids as you do have the space. Breakfast was very nice and big variety. We didn’t opt for dinner as it was expensive for a Buffett and you can eat very nice outside of the hotel. Outdoor swimming is really small and geared towards smaller kids. Inside two pools ( small kids and all other guests ) , it was ok.

Everything top we will come again, kids friendly

Haustiere sind zwar erlaubt aber nicht erwünscht fast alle Grünanlagen sind für Hund gesperrt Beim Frühstücken ist es furchtbar laut wie in einer Kantine aus DDR Zeiten Das Hotel liegt auch nicht im Wald sondern am Stadtrand

Das Hotel gefiel mir sehr gut. Etwas viel Menschen zum Frühstück, noch mehr im Bad, aber kein Wunder, da es sehr viele Apartments Häuser noch dazu gehören. In der Hauptsaison hätte ich meine Bedenken, da ich schon etwas älter bin.

The only thing 5 star about this hotel is its price. Service is really poor they don’t even clean the room even if you stay for several days. Staff can’t speak any other language then Polish which is something I didn’t expect in 5 star hotel. When we arrived to our room the bathroom stink of sewerage. Shower door didn’t work properly so after showering water was everywhere. Spa area of this hotel was so overcrowded and the hotel wasn’t even full. Also the spa area was really dirty and the common changing area was real joke in 5 star hotel! Dinner buffet for 100 PLN per person is another joke, overcrowded, time between 16:00 and 19:00, food less than average and not many choices. There are menus for drinks on the tables unfortunately there is no one who would bring you anything. So I would recommend to go eat somewhere else. For the same amount you would get much better food and services in the city center near by.

Well, we haven't experienced this in a long time. An attempt at a five-star hotel with barely three-star service. If you order a welcome drink when booking, you have to request it twice and it will not be brought to you until the next day. Non-functioning lockers in the pool. When checking out, which they want for everyone at the same time, you are like standing in line at the cash register in the local Biedronka. Really undignified.

Clean area There is a swimming pool inside and outside But it is very cold outside Nice rooms We will come back again There is a food store nearby The only disadvantage is that it takes about 20 minutes to walk to the mountains, if you have skis, it is not convenient.