Quality Inn & Suites Portage Central

During our stay, we experienced multiple issues that significantly impacted our family's comfort and safety. Upon arrival, the door was difficult to open and close and kept geeltting stuck making entering and leaving a struggle. The bed was covered in black dog hair, human hair, and a used/dirty tissues. It took approximately 5 hours for housekeeping to provide clean bedding after asking three times. The hotel website advertised cribs as available, but no crib could be provided despite traveling with young children. Staff created issues regarding our service animal when checking in and appeared uncomfortable with her because she is a bull type dog, despite the property stating it accommodates service animals. We were placed in the room furthest from the main entrance near a side exit. Compounding the issue, our key card repeatedly failed, leaving me and my children locked out of the building when trying to use that door. The side entrance door could not be propped open because it uses a strong magnetic latch that immediately re-secures the door. A drawer would not stay closed and repeatedly slid open. Both of my 16month olds and my autistic son were injured by the drawer due to this maintenance issue. Trash was not collected from our room during our stay, despite expected housekeeping services. Our room was not even offered cleaning. The bathroom smelled of mold and mildew which caused my allergies and breathing difficulties for my autistic son. As a mother traveling with multiple young children during an extended power outage, these issues created unnecessary stress, inconvenience, and safety concerns. The condition of the room upon arrival, the lack of advertised amenities, maintenance problems, housekeeping failures, and difficulties accessing the building did not meet reasonable expectations for a paid hotel stay.

Bed was comfortable and staff was friendly.

My room was out of shampoo. The entry and hallways had a strange odor to them that was unpleasant.

Staff was super helpful and understanding.

Was not their fault but storms knocked out the power. So we had no power the entire stay. Seems they weren’t really prepared for such an incident. We had to do all using flashlights from our cell phones. Thankfully the water was warm for showering but my wife couldn’t wash her hair as there was no hair dryer use possible given no power. All they had for breakfast was dry cereal and milk which we don’t eat. Thought a discount on our rate would have been prudent but none was offered or given. Otherwise seemed like a decent hotel. I’m sure our experience would have been much better had it not been for the storm.

Location, Location, location.

Towels were rusty looking and didn't look clean but s few were alright, overall I was a nice stay.

Everything and every si gle one of the staff from Tabbi to Doug and all in between that made my staff so relaxing and fun... I wont stay nowhere else but here from now one!

The staff is so great there, I just wish the decor matched the energy and personalities I got to experience.

Location

Breakfast