Crofts Hotel

Great shower, good wifi, attentive checking in details, an excellent stay even down to the high quality toilet paper.

You don’t have to walk the bar to get to your room, plus it was clean and spacious.

Avoid. Unless you like being treated disrespectfully and spoken to in a degrading manner. The room itself is clean and spacious, however the sound proofing is absolutely terrible, you will hear everything from the bar in the evening if you are anywhere near the main stairs like I was. You will also hear everything from your neighbouring rooms. Which is where my problem came in. My last night of my stay, I was trying to rest and relax, knowing I had a long drive the next day. To which during the evening I could hear everyone’s conversation at the bar and the several animal noises. Once the bar closed, that noise went however then my neighbouring room started playing their TV ridiculously loud. On the information sheet it says to keep noise down at night and to ring this number with any complaints, queries or issues. To which I did. The woman (who I believe to be the manager) spoke to me incredibly dismissively and disrespectfully after I explained the situation, in an argumentative and condescending manner. She did not help the situation at all and made me feel incredibly uncomfortable. I ended up having to put toilet paper in my ears to block the noise to even try and get any kind of sleep. Because of this I ended up going home the next morning early, because of my tiredness and just wanting to get some actual sleep. I have complained via booking.com, to which the manager then messaged me via text. Not apologising for her rudeness, the fact that I left early or that I did not get any decent sleep all she had to say was “We acknowledge that we try our best at all times. The staff will be dissapointed .Regards Crofts Hotel” if trying their best is talking to a customer the way they spoke to me, I hate to think what their worst is. The area as well doesn’t feel particularly safe or welcoming, I was quite worried for the safety of my car parked infront of the hotel. Wish I stayed absolutely anywhere else now.

Clean, nicely presented, very good value for money

Room was up two flights of stairs, difficulty with luggage and elderly

The staff - all so lovely

Nothing - great value

Good value, pleasant room, clean and renovated, everything I needed for an overnight stay. The bar on the ground floor was beneficial. Reasonable walking distance from Queens Street station and city centre. No meal required

All good, suited my requirements well, would happily use again