Fairfield Inn and Suites by Marriott Houston Brookhollow

Huge rooms and no clean

Stayed at the hotel for two days without hot water. Management made no effort to communicate the situation.

Very clean room, good breakfast options, good wifi

The bed really needs to be reaplaced. It was a king size bed, and it sunk in the middle, which was not comfortable.

Could have been a little cleaner, but not a bad place. Staff was friendly.

Rita was amazing. She loves her patrons. when i checked in I was asked if i needed house keeping???? I am staying 5 days and nights yes please.i was told they come every other day and that was fine. when they were supposed to come i went to my room and the only thing done was i got a new set of towels. i called the front desk and asked and was told oh they only do a refresh nothing else and was told they would be there on day 3. nothing and the phone call was made and was told they only come every other day. needless to say i got a new towel 1 time and no room service like trash removal or vaccum or anything. i had to go get toilet paper and what not myself.

Nice size room. Main lobby and breakfast area were very open and comfortable.