W Aspen

Rooms are small, but but nicely appointed, with plenty of closet space. The location couldn’t be better, a short walk to the Ajax base, and nice common areas (though the roof /pool hot tub was a disappointment ), valet park wing was quite convenient and while interaction with the staff was limited, they were all helpful.

We liked that the hotel provided us with shuttle to and from Highlands, which is much better skiing are than at Aspen Ajack. Restaurant in the hotel is top quality and chef is providing very diverse and excellent cousin - we really enjoyed dinners at the place.

First, about the hotel: when we booked it only very large rooms fitting 3 adults and two children were available and we booked it at significantly higher cost. When we arrived, we were greeted warmly, but they put us in a regular room instead. When we asked them next morning why we were put in a smaller room, the receptionist tried her best to convince us that this was exactly what we ordered telling us that bathroom sink table is actually a desk, that a single chair in the room is a sofa.... . It was very unpleasant conversation and we called for the manager. It was only I found on the W website picture of the room that we booked - it was not on Booking.com! which had very limited info - the manager agreed that we booked different and more expensive room and agreed to reduce price by ~ 20%.... Second, the so called "hot-tub" on the room of the hotel is barely warm and is very small. It is adjacent to the bar and as the result it is full of drinking people filling it as sardines - it was rather unless for us who needed a hot tub to relax our muscles

Excellent hotel in an excellent location!

Wonderful place, really went out of their way to make sure the experience is good. Rooms were nice and clean and restaurant and food was very good. They have a very good buffet for breakfast and a great rooftop pool. They have a nice fitness area and the airport transportation and town transportation was a big help.

Most unfriendly and unaccommodating hotel

It was very close to the gondola and restaurants, shopping

Nothing. It was a great location. Booking.com should have been more forthcoming in letting me (the costumer) know that if I booked through them that I wouldn’t get any credit (points) the hotel. I won’t book with booking.com again. Deception.

Recent stay in Aspen at the W and it was underwhelming. I have stayed here several times over the years. Location is great. People were friendly and helpful but the vibe has lost its luster. Not exactly alot of choices as a Bonvoy member so it is what it is. The roof was empty all three days (and nights) and hot tub was broken. Not even a bartender. Total disappointment on the vibe. Breakfast was underwhelming as is the entire property now. Way over priced for what you get . Even for Aspen. They were on time to pick us up at the airport and its a 10 min ride to the hotel. Transportation was good back snd forth to dinners. Concierge was unable to make any reservations for us for dinner as all the hot spots were “unavailable” ….. Amex took care of it though. It seems they are resting on the W name, location, and reputation. It needs a reno and to not have the roof and lobby/ fire pit going strong fir Apres ski’ was a huge disappointment.

Perfect location.

The absolute best overall hotel experience! Amazing staff, beautiful resort, perfect location, and all the amenities and perks you can never even imagine exist are offered by the staff here! A special thank you to Diego and the WhateverWhenever team for their exceptional attention, service, and hospitality throughout our entire stay.