Starfish Tobago Resort

NEEDS RENOVATION

It was nice that it was on the beach, the property was old and needed an upgrade, but the rooms were ok

Right on the beach, sunsets are beautiful

It was one of the worst experiences of my life from start to finish. The place is dark, dank, run down essentially in poor condition. The staff were rude and looked miserable. Only a few stood out like Scotland, Ester, Mario, the lady at the omelet station. The food was subpar with repeated meals daily. The servers appeared angry much of the time. The property has great potential but is being poorly managed. There was no telephone service in the rooms nor Wi-Fi available to access the outside world. If an emergency occurs there is no way to call for assistance. The air conditioning system was inconsistent or simply did not work. Unfortunately we were locked into our booking, left to suffer through a litany of horrible customer service, disgusting food, and hazardous conditions as the rooms are full of rust, dust, and bugs. Sadly I will never trust Hotels.com for my future travels. A total waste of good money. Shame on you!!!

Breakfast was great, diner wasn't to my taste, I got the opportunity to see baby leather back turtles which was amazing, the environment and facilities was well maintained, overall experience was very good.

Positive -Beautiful views, nice beach, beautiful pool, Negative- no airconditioning in public spaces, inconsistent level of staff service, pool out of service for 3 days, only 1 restaurant for breakfast and dinner

Pool Area was fantastic enjoyed this the most. Hotel and rooms were clean. Check in was not on time which i did not like. Breakfast was not the best.

Took over an hour for room service to deliver an ironing board to my room. I got to my function late as a result. A policy review is needed as one cannot take breakfast prepared by the hotel's staff out of the dining room to be consumed in one's bedroom, even if the guests is unwell.

My stay here was just good

We got there at 1 and had to wait in the lobby till after 3 pm (check in time) to get our room. I understand that tis is the norm. However the lobby was super hot with no AC and they don’t have a storage locker for your luggage. The very unpleasant receptionist told us to just leave our luggage by the railing if we want to go in and explore the resort! Our room was a decent size, bed was super comfy and a great view from the third floor. However there is no elevator to help with the luggage and also no wifi in our room. Some rooms have it, but ours didn't! The only nice staff was Mario who always smiled and the security at the door. The dining options are limited and not good quality.