Zafiro Palace Andratx

Wunderbar leckeres Buffet sowohl beim Frühstück als auch beim Abendessen. Das Personal im Buffetrestaurant war sehr nett und Aufmerksam. Sehr schöne Anlage mit viel Platz zum Verweilen. Man findet immer irgendwo ein schönes Plätzchen. Tolle Poollandschaft. Das Hotel ist an einem wunderschönen Ort gelegen, von wo aus man tolle Wanderungen machen kann.

Wir hatten eine Poolsuite beim Golfplatz, was nicht sehr angenehm war. Es flogen öfters Bälle durch das vorgelegte Netz. Personal beim Foodtrack war nicht sehr Aufmerksam. Bestellungen wurden vergessen, einige Mitarbeiter verhielten sich sehr arrogant. Die Dame an der Rezeption hat uns mitgeteilt, dass alles AI ist ausser die Minibar. Also mussten wir das Wasser für unser Zimmer extern kaufen. Das fand ich irgendwie seltsam für diesen Preis.

Gute Lage Schöne Zimmer.

Preis etwas zu hoch. Terrasse beim 1. betreten noch nicht gereinigt. Es lagen noch Chips und Salsa auf dem Baoden.

The hotel is beautiful with stunning views. Many pool options and not difficult to find a sunbed. My room was very clean, stylish and comfortable, supplying all the usual things. The shower was great. Hotel is conveniently located to get to Andratx and Palma

The breakfast buffet was chaotic and not what you’d expect for a 5 star hotel. The staff were all over the place but not really achieving anything helpful for the many guests. Also, one afternoon there was only one member of staff taking drinks orders for the largest pool area so it took a long time for her to take our order and then for it to arrive. Again, for this price point and being a 5 star hotel, this should not happen

Lage, sauberkeit, freundlichkeit,

Gym zu spät auf, kunstrasen

I am aware of the vast amount of 5 star reviews this hotel gets which is one of the reasons that I booked this 5 day trip for myself and my daughter. Sadly 5 star was just not our experience. May be we were unlucky. The main reason for the poor review is a rude member of staff at our first breakfast who was unwilling to seat us outside despite the fact there were several free tables. He was rude , unhelpful and quite threatening in his approach. After we relented and sat down inside ,as soon as he went , we went outside and happily found a free table of which there were many. There was no obvious manager available at breakfast so I went to reception to complain. I had no response to my complaint until 2 days after I returned home. The response was full of apologies but was inadequate and should have been dealt with at the time. Sadly the rude staff member was not the only one encountered . A request for a clean tool at the pool was met with the response go and get one yourself from your room which was not good enough. I'd used my towel to clean down the wet sunbed at the pool as there are no staff and no swimming allowed before 10.00 am ( This is a silly restriction and should be changed ). On another occasion our pool food order hadn't arrived after an hour . I was met with shrugging of shoulders saying the order hd been lost , again no willingness from staff to deal with a problem. Apart from breakfast and the meal we had at the Japanese restaurant on the first night I would say the overall standard of food was poor. Lunch at La Veranda was bland and tasteless, the pool burritos were also tasteless . My recommendation is go into town or get a taxi to Port Andratax for lovely bars restaurants and atmosphere. Our room was large clean and pleasant but beware if you are in block 1 as your view will be the car park ! Finally there is absolutely no atmosphere at this hotel the pools ( most of which are freezing) have no vibe , it is very like being in a library, My complaint response offered a discount on a return visit but sadly this is somewhere that I will not be returning to and would not recommend.

We travelled in October half term and it was our first visit to a Zaffiro hotel and Mallorca. Mallorca was beautiful and we would definitely return. We got a car and enjoyed having a few days out and everywhere we ate was very good. The hotel was also lovely. It was spotlessly clean, the staff were fantastic, the food and drinks were very good and the scenery and hotel itself were really great; it felt five star and we were very pleasantly surprised as we had not known what to expect. I had thought that there were so many beds that it couldn't possibly feel overcrowded so I was quite surprised to read reviews saying that in peak time it was too busy and there were no beds available. But on consideration I could see how when the hotel was at capacity it would feel crowded. In October it was very quiet (we joked about The Shining) and there were times where you felt like you were rattling around in an empty hotel. But I could see that at peak times the pools and buffet would become unbearably busy, as would the towns and villages in the area. Although I thought the service, location, etc, were five star, I have rated it as a four star as we felt overall that there was something lacking a little from the hotel; we are used to bigger hotels with a beach bar/coffee bar, etc and the only proper bar didn't open until 5 and then played some very odd music, so it felt a lot of the time like there wasn't much to do in the hotel. It would have been nice to have somewhere else to go, especially on the days when the weather wasn't nice enough to sit outside.

We returned here as we do every year. The hotel is quiet, well positioned, with great restaurants. The staff are fantastic from arrival to departure. Most of the staff have been there for the 5 years we have been going, they remember you which is nice. It’s a short walk to the beach where you can find nice tapas bars and a fabulous fish restaurant on its own island in the bay, with a small bridge to access it. The golf course is a stones throw with a great restaurant. Highly recommend