Crabwall Manor Hotel & Spa

no much

A lot. TV didn't work The towels were old, ripped, holes in them Furniture looked as if it had been bought in a car boot sale Bed as a double, not a King or Queen...as this was a "suite" we would have expected a full size bed No phone to ring reception No fridge in the room Dialled reception from an external line...no answer Reception booked us a taxi, let it go before we got to reception but could not phone us as we had no phone in the room breakfast; hot was OK, cold selection is to be avoided, the cheapest of cheap For £254 a night I would have expected some standards to achieve a minimum, sadly this is a tired and out of date hotel relying on the "Spa" headline in a great location but that's about it.

The pool was nice, but way too hot. Jacuzzi was intermittently working, but it was nice to have access to the sauna and other facilities. The bathroom was large, and so were the rooms, but poorly furnished. Breakfast was full, and ok.

Not quite 4-star as promised. Furniture was basic flatpack, no sofa, just chairs in the large rooms, no showergel, no robes or slippers, standard kettle and mugs...and no biscuits or room welcome! The building layout was a not-well-signposted maze! The reception staff were nice but clearly inexperienced.

The room was spacious and clean.

The heating did not work and it was 3° outside and the room was very cold. There was a small electric heater in the room that went on and off intermittently. As the ceilings were high it barely warmed the room. The duvet on the bed was thin so I was cold throughout the night. There was no 'Do not Disturb ' sign to put on the door and as I was there on my own it made me anxious that a cleaner might come in when I was in the shower. I was going to report all this to reception when I handed my keys in but the receptionist was on the phone and barely acknowledged me. For the price I paid for the room. I would have expected the central heating to be working. I notice that other people have mentioned the lack of heating in their reviews, so this isn't a one off situation.

Absolutely the worst hotel we’ve stopped in

Miserable staff dirty dated spa nothing in the whole place is comfortable

The hotel itself is absolutely stunning — such a beautiful historic building with picturesque grounds and a fantastic location. Our room was spacious, clean, and comfortable, and all the staff we encountered were friendly, welcoming, and helpful throughout our visit.

The shower hose in the bath/shower was quite short, which made showering awkward for my partner who is 5'11".We also had to hunt around for the second set of towels, which were stored in the wardrobe.The tea and coffee facilities were a little limited too — there were only 2 sachets of regular coffee, 3 decaf, and 4 small milk portions, which realistically only made enough for one drink each.

Great property - pool was fab and rooms very spacious

Nothing t

Room - very quiet, good size for single occupancy. bed comfortable but perhaps a little soft for me Staff - reception desk were quite pleasant Surroundings - nice environment but perhaps starting to show signs of tiredness (decoration and carpets)

Room - no plug in handbasin, stain on wallpaper which seemed to be due to water ingress Breakfast - no better than average. not particularly good quality produce Terrace bar - I ordered my food and a bottle of wine. Food was ordered but wine wasn't, as the bar man had to check if it was available. By the time he returned to me having served a number of other patrons (it was fairly busy) I had eaten my food. I wasn't offered any utensils or sauces - fortunately it was burger and chips so I managed without. Wine was not available, which he should have known at the time of me ordering. I ordered another (different) bottle of white wine which was obviously not chilled. The barman did not know how to open the bottle using a corkscrew - he and another barman that had suddenly appeared had a laugh about it and eventually served it to me. I asked the 1st barman if he had been trained to use a corkscrew to he said "no, and I've been here 6 weeks". The barman was really busy taking orders, serving drinks and serving food to tables when ready. I don't blame him, I blame the management for poor training and understaffing on a Saturday evening. I had known the hotel and the owners back in 1985 when it was last developed and just wanted to visit again to see how good it was. I only had a one night stay so there wasn't much chance for them to impress. The room was quite comfortable, the breakfast was just ok, but the evening in the Terrace Bar was a shambles and needs a great deal of improvement. For a **** hotel it just wasn't good enough

The location was great, close to the zoo and a local car show I was going to visit.

The bed was uncomfortable, springs digging into my back. The shower hander was not in place so I couldn't operate the temperature of the shower, The door handle of the bathroom came off in my hand and the bed throw had stains on it.

The room was spacious and comfortable. The gardens were beautiful.

Some attention to detail was lacking for a "superior room' like filler/marks on walls. Rusty waste bin. The dining room windows cills had dead flies and were not clean. My meal was fine but my partners rib eye steak and chips was a small portion and had frozen rather than fresh chips which was poor value at £36. When we mentioned this upon payment the sraff agreed but offer no apologies.