Crabwall Manor Hotel & Spa

The beautiful setting.

The shower hose was split and the water came out everywhere, the taps were very tight to turn. The bathroom badly needs updating, lot of mould around and the tiles. The repair job (grouting) near the taps was terrible.

We had a lovely stay and would definitely love to stay again, the spa facilities are fantastic and couldnt be faulted the lockers were always kept clean and the staff in the spa were very helpful and friendly. We loved our room and we had everything we needed in there, all round a perfect stay!

We thought the food was a little over priced for what you got, but still very tasty. And the staff in the main reception area and bar terrace could maybe be a bit more attentive.

Quiet and peaceful Great base for Chester and Wales Leisure facilities and Pool Spacious Room

A few reasons not to have a 4* rating Electric kettle needed to be operated on the floor due to short wire and low plugs Room/corridor decor and carpet was worn and tired Worn and torn material on furniture Rusty bin in bathroom Bathroom door and frame needed cleaning

The leisure facilities were a highlight, I really enjoyed using the swimming pool in the morning, as well as the sauna and steam room. Everything was clean and relaxing, and it was a very pleasant way to start the day. The restaurant service was good, and we had a very enjoyable meal. The young waitress in particular was very attentive and welcoming. Plus I enjoyed a relaxing bath in the evening. Overall, the atmosphere was relaxing, and I enjoyed the time spent using the facilities and unwinding.

Reception on arrival could have been a bit friendlier. The restaurant waiter was excellent, but overall service elsewhere was fairly average rather than outstanding. The cocktail I ordered from the menu couldn’t be made due to missing ingredients, and the alternative wasn’t great. The room itself felt a bit tired in places, particularly some of the stained furniture which looked like it could do with refurbishment. We also requested a twin setup, but this wasn’t possible at the time due to lack of extra linen/bedding, which was a little surprising. Overall, it felt a bit less polished than expected given its reputation, though still comfortable enough for a stay.

Beautiful quiet location, access to city centre by public transport from main road outside the hotel. Really friendly and helpful staff.

Nothing

A great location and the Spa was really nice, very clean and friendly staff. Good parking.

The hotel staff were friendly but could have been a little more visible, think there were limited staff available late afternoon and evening, this was mainly the bar staff. Very friendly but the bar wasn't staffed very well, bar staff were kept busy with guest food orders so had to wait some time to be served drinks. Room was very nice, great shower but would have benefited from draws to put clothing in and a fan for hot weather (it was a very hot weekend). We reported that we could not use the room room safe as the previous guest had obviously locked it and not left it open, we reported this 3 times but was not resolved, just meant we had to carry cash and valuables with us which was not great but didn't spoil the break.

The place was lovely

The room was dirty only half a roll of loo roll