Bertram Inn at Glenmoor

Property is in gated community. All staff was friendly and helpful. Could use some updating. Overall nice stay.

It's a beautiful property. The room was clean, spacious and well-appointed. Check in was slow. Staff seemed confused about my reservation. Room service wasn't great. The food was ok, but they never returned to clean up the dishes. Even after I called.

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Property staff was very friendly. This is a gated area and we had no problems getting in and out. The signage for the main entrance was not very direct, however, we were still greeted at the “wrong” entrance and told where we needed to go. Pool seemed very clean from what we could see, unfortunately did not get to use it. Minor cosmetics in the room and had to wait for hot water for a little over 5min. All in all it a gorgeous place to stay and will return if we are in the area.

The hotel was beautiful and the grounds well maintained. However. In a country club, such as this, better beds are a must. Sadly, the bed that I slept on was completely worn out in my opinion. The right side of the bed sunk in. For the price of the hotel, this is completely unacceptable. Also, the drapes wouldn’t close because they were torn on the top, and the outlet plug-ins in the wall were worn out. so much in fact that the light flickered on and off on a couple of occasions, also scary! Additionally, my blow dryer did not work in my room and when I asked for another one, they said they didn’t have any. So, I literally had to go out and purchase one late at night! (for my event the next day) That was the dealbreaker for me. You can’t charge premium prices for a hotel/Inn if items are failing in the rooms. That is not customer service.

Average accommodations with a quiet setting. Not handicap friendly

The pool and restaurant and views were amazing! Even the other guests were super friendly and helpful during the few times I got lost. Our bedroom had a light clicking noise in the ceiling that went off every 2 seconds so if you’re a light sleeper, stay out of room 100. Has an old musky smell but overall felt it had been cleaned to the best of ability. Just don’t come here if you’re looking for lux comfort, but lux views and food was 5 stars.

Excellent staff and cleanliness was exceptional!

The rooms were dark and the bahroom fixtures were old.

Unique building, full of history.