La Quinta by Wyndham Pueblo

The lower level staff were amazing, kind, polite, and patient. The manager and upper level staff were incredibly demeaning, rude, and didn't do diddly to help me. I am disabled. I can't walk, lift, or manage much alone. I was give a broken cart that I couldn't push. I asked for help so many times I felt belittled and taken advantage of. They never lifted a finger to help. A maintenance man was trying to help while still trying to get his regular job done. He finally, after 1.5 hours came with a 2nd cart that was not broken. He helped and saw I was dead and struggling to leave. I was there for stress relief. I left feeling like I was going to have a nervous breakdown and I have CHF and need a 4th spinal surgery. I walk with a cane. The manager proceeded to charge me $100 for my stress, struggle, and threatened to trespasse and call police. She was rude, put my health at risk, and I left there feeling worse than when I arrived. She didn't lift a finger to help yet she was more then willing to charge me when my disabilities prevented me from fulfilling her curt demands. Ashley was her name. And her boss was only willing to call the cops. Happy to push 3 buttons but not kind or respectful enough to help me when I beg.

The upper management staff were horrible. I'm disabled and had my service dog with me and I need to use a cane. I requested help several times and received none. I therefore had an incredibly demeaning experience by being told that they were going to call the Police and have me trspassed from the property. I was given a broken cart to use. I not able to lift anything large or heavy. I can't bend over. They, Ashley and some rude man with blonde hair, harassed me and charged me $100 for taking until 12:30 to vacate the room. Not once did either opt to help in any way. I would think they would have been accommodating and be a positive example by helping me after watching me struggling and stressed out. Very embarrassing, I felt like they were rude, demeaning, and I will never recommend to anyone to stay in such a place where the disabled are mistreated, abused, and taken for extra money because of management being terrible, abusive, and use someone disability to charge extra money and make me feel like I should have gone to the hospital upon my departure. I was finally helped by a very kind maintenance man. Thank him for treating me like a human and not an ATM.

Location, convenient

Rust tub and drain, requested room to be made never happened had to use pool towels.

Location

There was food left in the fridge in our room. At 7:30 am breakfast was already picked over (no waffle batter, no meat) staff seemed indifferent

How big the room was

I was on the fourth floor and the temperature outside that day was 103 it took forever to cool down my room once I checked in and my AC only had one setting for the fan to blow.