Holiday Inn Express & Suites Memphis East by IHG

This hotel was awful. Door opened without key card. CO2 detector missing from ceiling. Shattered bedside lamp falling out of the wall. Holes in comforter and sheets. People slamming doors all night. The list goes on. Customer service was even terrible. This place needs to be closed down. Can’t believe I paid over $100 for the night.

Great value for money

The room was very terrible not as Advertised like on the internet listing the room was outdated and smelled of Marijuana I didn’t even stay at the hotel with to a family member’s house instead.

The staff was great! The breakfast was decent. The condition of the building was extremely deteriorated. My door was broken. The keys only worked on doors sometimes. The location is in dire need of an upgrade and I understand a remodel is planned. I would not recommend this location to anyone right now, but it if was renovated, I think it would be great as the location in Memphis is good.

The room was supposed to be pet friendly, but out cat found 3 places to hide. One of those places was in the wall and around the tub. The bedside table was broken as was the wall sconce above it. The refrigerator did not work and we had to crawl under the desk to adjust the temperature because the thermostat didn’t work.

In desperate need of cleaning and repairs! The entire place

My father is in the hospital across from the hotel and although the location is great the hotel s in desperate need of some TLC. The tv stopped working but that was not a big deal and they were able to swap rooms. The breakfast was adequate and warm. My stay was broken in to two stays. On the second stay one of the elevators were out and my elderly mother had to walk to the other end of the building to the elevator. When I asked the gentleman behind the counter he said no this is the room you have when clearly my mom needed a first floor room. That night our air kept going in and out in our room. On the last day both elevators went out and my elderly mother had to walk three flights of stairs. Just do better! Ps. There was one lady on the first stay that was kind and did all she could do.

I booked a nonsmoking room, but first floor wreaked of smoke and marijuana which had to pass through to get to my non smoking room. Room lock barely functioned, and when locked made a loose seal there was a 1/4 inch gap all the way from top to bottom between door and the jam. The ac unit was unplugged… and for good reason, when plugged in smelt like smoke, and the fan was loud as if not on shaft. I guess when you book at a cheap place you get cheap quality.

Room and bath were very clean. Shower had hot water. However the carpet felt damp and if AC was not turned to 70 or colder the room got smelly. Breakfast ever morning was good. Coffee was good. Pool was closed.

The pool was closed which is why we picked the property