La Quinta by Wyndham Atlanta Ballpark/Galleria

Nothing

They charged me for smoking in the room where I had my two kids and wife

The breakfast

The people running it were rude and the manager was racist to us

Convenient for our stay

Staff was rude- I’ve never experienced anything like this in the HOSPITALITY industry! They were rude to us and to other guests. Started out waiting in a line to get our key since I checked in online. Was told by front desk staff that booking.com messed things up when we check in online and I had to provide payment all over again. I was reprimanded for using booking.com and was told to always go directly through the hotel. There was ONE person working at 11pm on a night there was a ball game so they were understaffed, and I believe this caused frustration on their end. There was a gap in our room’s door that was big enough that someone could have watched us through. Creepy! Tried to fix a waffle the next morning and the batter dispenser was clogged. I didn’t realize it (thought I was using it wrong) so I asked for help. The staff snatched it and said “let me fix it before you tear it up”- like what?! We went somewhere else for breakfast. Will never stay here again!!!

We’re it’s located

NOT CLEAN RUDE STAFF

The guy at the front desk and the pool guy was very friendly and professional my kids love them

The property was clean and quiet

Great location to downtown and the braves stadium. HOUSEKEEPING WAS SO FRIENDLY! They always helped, always polite, always smiling in common areas, very great people!!!! All of them!!!!!

Tim, the front desk help in the evening. He has a very belittling demeanor and argues with you or is aggressive with “his way or you can leave”type attitude. He had the audacity to comment about my situation with check-in to other guests while I’m standing to the side just listening. He is the reason I will not return in July and December.

The last person that helped us was very friendly and cleaned our room and apologized multiple times.

I booked two rooms and only received one key at first, went back to the front dash and received a key to a room that was not done being cleaned. I was reassured it would be clean before we came back from a concert, it was not. We came back to the exact same filthy room after midnight. We had checked in at 3:45pm. The beds were not queen- barely full size beds-room 400.

The staff

It was not clean. Smelled of urine in the stairwell. Key cards would not work. Booked for 5 people and was only given 2 double beds with no pull out. When ask for a blanket was given a sheet.

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