Reid's Palace, A Belmond Hotel, Madeira

- Service voiturier à l’arrivée - Petit déjeuner exceptionnel - Chambre magnifique avec une superbe vue sur l’océan - Piscines extérieures avec transat - Personnel accueillant - Lieu magnifique, reposant

At over €700 per night for bed and breakfast, we had high expectations. Good location, lovely gardens and excellent breakfast. Our “deluxe” bedroom was quite small, like a standard city hotel room, with a small bathroom and old fashioned furnishings, uncomfortable bed and foam pillows. Just one comfortable chair. Nice balcony with excellent view and two chairs. However a near neighbour smoked on their balcony and the prevailing winds blew the smoke onto our balcony and into the bedroom. We then discovered that the aircon unit was so noisy that we couldn’t sleep with it on. But nor could we have the balcony door open with smoke drifting in. More surprising was our experience with the guest experiences team. At this price point, I thought they’d be helpful. Website says that trips need to be booked at least two days in advance, and we wanted a trip for our first day. I emailed asking for advice. No answer. Two days later I called and eventually got put through to a helpful lady who explained they are too busy to reply to emails. Trouble is she then followed up with an email which required a reply from me, and to which I didn’t get a reply until again I called. This continued over several days until eventually I gave up and agreed to a suggested hike which turned out to be shorter than I’d asked for and very uninteresting. Part of the problem is that Madeira has recently introduced charges to go on a hike, and numbered their various hikes accordingly. The hotel has its list of recommended hikes but they don’t easily match to the official numbered list. For a start they don’t have numbers. You have to book your specific walk with its number and time-slot before the hotel will organise a taxi to take you there.

L’edificio è bellissimo così come il giardino botanico. L’accoglienza al check in è incantevole da parte di un personale molto preparato e professionale. La stanza, molto curata, con biancheria ricamata e morbidissima. La piscina molto bella con un panorama invidiabile. Trattandosi di una ricorrenza particolare ci hanno coccolati con una bottiglia di champagne e dei dolci squisiti direttamente in camera.

Se proprio devo annotare qualcosa, il bagno molto elegante ma forse un po’ datato.

Прекрасный отель со своей историей.Работники отеля абсолютно все и везде корректны и отлично выполняют свои обязанности и пожелания гостей.Абсолютно безупречная уборка номера .Потрясающая кровать, постельные и душевые принадлежности.Превосходный выбор на завтрак.Обязательно вернусь с семьей в этот отель снова.

Все прекрасно

Wonderful hotel to enjoy history and tradition!!

The location and pool were pleasant, but everything else was bizarrely second rate, and a 5 star hotel that cannot even feed its guests is peculiar. .