Hotel Botanico y Oriental Spa Garden

We have stayed at this hotel several times and it is always amazing. A lot of money has recently been spent in upgrading the bedrooms with new bathrooms (wonderful shower) and USB ports. The staff are all exceptional, always smiling and helpful. The courtesy bus now drops off centrally and runs an evening service as well. Whilst we all hope for sunshine on holiday, the North of the island does have more rain but then you transfer to the world class spa. And relax!

The rooms were spacious and the beds were extremely comfortable. The spa was, hands down, the highlight of my stay (it rained the whole time, so outside activities were pretty limited). I basically lived at the spa, and between the great services and the full circuit of options, I was never bored and I left thoroughly relaxed. The massage / beauty services offered at the spa were A+ and a great value for money. The grounds were actually quite beautiful -- presentation-wise the hotel was exactly what you'd expect from a 5* luxury hotel. Sadly, I didn't get to do much walking around because the weather was atrocious. This was not the hotel's fault, of course. The staff were very friendly and for the most part, attentive. The Thai restaurant was delightful, when it was open. Booking.com seems to give this hotel an 8, based on my answers, but I'd say it was closer to an 8.5.

Vibe-wise, it seemed designed for an older crowd. The median age at the hotel was probably 75. It felt a bit like going on a cruise in that the pre-organized events weren't particularly appealing to someone in my age cohort, the patrons were amusingly fussy, and most of the food options fell on the predictable/expected/safe side. That could be seasonal (I went during the shoulder season), so perhaps it's a different vibe in the warmer months. In some respects, the hotel was unnecessarily fussy overall-- lots of attentiveness and rules in some regards, while other parts of the hotel were bordering on neglectful. Attendants came into the room a lot, which was a little surprising to me, while some restaurant service was sporadic at best, and on the few days where it was nice enough to sit outside, there was inexplicably no way to just order a drink poolside. I get that this sounds very entitled, but given the price point, it's worth calling out. Overall, the price-relative-to-quality (and sometimes, service) was disproportionate, and because the hotel is designed to be all-inclusive and the immediate neighborhood is limited for options especially walking distance options during a very rainy period, I was a bit disappointed.

Muy bien,loved it,thank you very much

Krásné místo , pokoj, zahrada, hotový ráj, pestrá nabídka k snídani, kuchyně 9/10

Snad jen věkový limit pro využití SPA , 16 let se mi zdá moc. Stačil by limit 14 let -podle mého názoru. Paní kadeřnice hovoří jen španělsky. A nemají moc dobrou kávu k snídani, ani servírovanou ani z automatu.

La cadre exceptionnel. L’amabilité du personnel ..

Rien

Beautiful grounds and gardens. Excellent valet parking (doormen are to be complimented) Stylish, spacious room. We were fortunate to have a lovely view, very quiet neighbours and some late afternoon sun. Superb and extremely attentive housekeeping. Lovely pools and spa. Excellent breakfast in a bright space, felt rather busy at times. Staff are helpful and friendly. Pleasant bar lounge with enjoyable entertainment aimed at mature guests. We enjoyed our stay and will no doubt return.

Storage area/dressing room lacking shelves and drawers for shirts, undies, small items. Not truly convenient for unpacking/packing. The beautiful spa garden needs dedicated pool attendant. Service here not consistent with 5 star GL. Loungers were reserved all day long, occupied or not. Far too few umbrellas (many defect) No attendant for help with loungers, sun umbrellas etc. Inconsiderate guests smoking, loud telephone calls etc. Sadly no checks on this behaviour. A pity.

Excellent in all areas - staff, accommodation, decor, cleanliness and food. Also, a good selection of activities available throughout the week and live music every night in bar area.

Can’t recommend this hotel highly enough. The accommodation and facilities are first class. The gardens and the art work add to the sense of sanctuary and opulence. The entire staff team are friendly and helpful. An excellent hotel.