Hotel Botanico y Oriental Spa Garden

We have been coming to The Hotel Botanico for many years , as have many others. In our opinion it just gets better. We are welcomed with the words “ welcome home” that welcome is from everyone, the porters, reception staff & everyone we meet, even the gardeners. That is exactly how we feel . The hotel is immaculately clean . Our room was cleaned excellently everyday. The Turn down service was excellent with beautiful handmade chocolates plenty in a gift box every night. The breakfast was everything you could wish for Mario is brilliant at making eggs, crepes. Waffles & omelettes , there is everything you could wish for. The service is excellent all with a smile & a few words. The door staff greet you with a smile every time you meet them. Reception is always helpful and obliging , nothing is too much trouble. Carlos in particularly is always on hand to help and advise. The grounds are beautifully maintained , the ground staff always speak to you, in fact every member of staff lets on & speaks. There is nothing I would or could change. The Spa is an oasis is calm & relaxation. We were there during the Storm Therese which was terrible , but we were always looked after , felt safe plus kept up to date . Will we return , Definately and we wouldn’t stay anywhere else but The Hotel Botanico .

Excellent service, great breakfast, lovely spa, spacious room, beautiful art collection, quiet and peaceful

WiFi wasn’t great and kids sofa bed could have been better

Lovely hotel nothing was to much trouble for staff. Breakfast was very good with a wide variety of choices

Nothing

Everything you’d expect with the addition of wonderful friendly staff throughout who are genuinely concerned you have everything you need.

Breakfast were absolutely delicious and so generous. Room was very well appointed with plenty of wardrobe space and drawers - not always the case in hotels. Serviced twice daily so absolutely spotless. Whilst breakfast was buffet service the three restaurants - all excellent were waiter service. All very spoiling. The spa is one of the best I have used abroad.

Nothing to dislike about the hotel, and it is just out of town on a hill, but Puerto de la Cruz is very crowded and not overly charming.

We stayed in this hotel two years ago, at which time I wrote an extensive review. So this one is shorter, but as complimentary. We returned to the Botanico hotel almost precisely 2 years after our previous visit. Nothing has changed, the hotel is still well maintained, the staff are still wonderful and cheerful, the rooms are still kept to a high standard. The garden is still lovely, the pools are warm and clean. The only thing that had changed was 'storm Teresa'. We arrived a few days after the storm had commenced and wondered how it would affect our holiday. Fortunately on the north side of the island it wasn't so bad as it was on the south. In difficult circumstances the hotel generally and staff managed the demanding situation very very well. Anything under the hotel's control was just as good as it was the first time we came here. Things outside the hotel's control like the weather was adapted to admirably by the hotel. So they get five stars because they still made the hotel a lovely place to stay under difficult circumstances. And thank you for another lovely holiday.

Fantastiskt stora ytor överallt, rummet, frukostavdelningen, poolen, baren. Live music varje dag, mycket hjälpsamma. Oerhört välskött

Inget

Very traditional (in a good way) hotel near the botanical gardens in Puerto de la Cruz. All was as expected from previous reviews. The gardens, pools and spa are magnificent- very authentic Thai style. The room, although comfortable was on the small side (not enough room to leave a suitcase open) but clean,with nice linen, big fluffy towels and altogether well equipped. The hotel restaurants get mixed reviews so we ate out - there are good restaurants in the area at lower prices. The hotel is about a km from the main town and sea in a quiet area. An easy walk down but a tougher one back up the steep hill (although there is a shuttle, we just preferred to walk). Breakfast was a pretty good buffet, although I didn't find it as good as some reviewers. Freshly cooked egg dishes available from the chef but bacon has been cooked in a slab making it quite unappetising. Great selection of meats, baked goods, cereals and fruit etc. Good gluten free options and lactose free milk available. Note that free continental breakfast offered in the room only includes bread, coffee and juice. Any ham etc attracts a supplement. Spa included nice pool, steam rooms and sauna but check prices if you may want treatments as I thought them expensive. Staff very friendly and responsive (tea bags in room not topped up one day - sorted within the hour). A few families but generally the clientele was retired people: not somewhere to go for a lively holiday but perfect for a luxurious break.