Houston Grand Hotel - River Oaks

Excellent breakfast

The cost of parking.

Beautiful hotel with friendly staff and no frills!

My husband and I celebrated a big anniversary with a spontaneous trip to Houston and a stay at the St. Regis from Saturday to Sunday. Unfortunately, the service did not meet the standards we expected from a $600-per-night hotel. While there were some positive moments, like a friendly check-in and attentive staff member Irma and Cesar and great bartenders, the overall service lacked the seamless from the minute you pull up to the minute you leave experience we expect from an SRH.

my wife and I had a wonderful time, great place. Hotel is beautiful and clean and while some people say, the decor is outdated I think it is holding up just fine and there is no rush for them to make any major updates. The hotel is perfectly quaint and quiet and comfortable. My only recommendation is to, have better quality food at the bar restaurant

Older hotel. Not up to St Regis standards or prices.

The room was quiet and we had a quiet sleep. No noise from the air-conditioning or other noises in the room. When walking up to our room we could hear a dog barking in the room across, but nothing in the night. Had a good sleep with was an important goal during our staycation. We also liked the room service. Easy to order through QR code/website, decent selection and quick and friendly delivery. Also the oyster bar next door is excellent! Super easy walk, just walk out of the hotel and around the cornet.

We booked the St. Regis as a staycation (while the grandparents were looking after the kids). My husband and I were really looking forward to some peace and quiet. Well, don't go to the St. Regis for peace and quietness at their facilities. We brought books and magazines to relax at the pool, something I had been looking forward for for weeks. We checked in at 3pm, changed in the room and went off to the pool area to notice to pool was full with kids. We have kids ourselves and stayed at many hotels with them (also St. Regis' in SA-Asia, which were excellent and therefore we choose the St. Regis again) but this was just another world, totally out of control. Many, many screaming kids, parents just sitting at the loungers, yelling at their kids, lots of teenagers without any parents in sight and throwing a football (water/play football, so not a real one) that once hit my husband in the head. There was 1 set out loungers available and we took those, ordered a wine but we couldn't even chat/have a conversation because we couldn't hear each other due to the screaming of the kids (seriously, not exaggerating). We didn't even finish our wine and went back to the room and spent the rest of the afternoon in the room (which was nice, but not what I had hoped for). Also for the price, the hotel and rooms are very dated. Remembered the 'grandness' of the St. Regis in Asia, but didn't get that feeling at all here. So overall, I would rather choose a different hotel next time.

St Regis Houston is in need of update. The overwrought decor is showing its age. The food at the bar is unhealthy and uninteresting. There’s a certain type of pretentious style that’s a faux fancy, George W Bush, isn’t this a nice place that characterizes the SRH. Bonvoy- hello, hello, the 90s are calling.

Great stay!!

Was awesome the only complaint was I used the fast valet app and for some reason they didn’t get request but they were more than gracious about it. Lots of apology. I’d stay again