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8.9 / 10 Guest Rating

Iberostar Heritage Grand Mencey

Dr. José Naveiras, 38, Santa Cruz de Tenerife, es

Iberostar Heritage Grand Mencey - main view

About the Property

Luxurious Urban Escape

Stylish Spa Retreat: Indulge in relaxation at the hotel's spa and unwind in the serene ambiance of the colonial-style building.

Elegant Rooms: Experience comfort in spacious rooms with modern decor, hardwood floors, and a range of amenities including a flat-screen TV, satellite TV, and a mini bar.

Gastronomic Delights: Treat your taste buds to local dishes at Los Menceyes restaurant, complemented by a cozy ambiance at Bar Casino or the lobby bar.

Experience the perfect blend of luxury and convenience at Iberostar Heritage Grand Mencey. Book now for an unforgettable stay!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please note that the full amount of the reservation must be paid in upon check-in. When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Room - Photo 1
Double Room - Photo 2
Double Room - Photo 3
Double Room - Photo 4
Double Room - Photo 5
Double Room - Photo 6
Double Room - Photo 7
Double Room - Photo 8
1/8

Double Room

This spacious, air-conditioned room offers views of Santa Cruz de Tenerife. It is equipped with a flat-screen TV with satellite channels. Bathrobe and slippers are available under request. Free high speed WiFi is available. These rooms are located on the 1st or 2nd floor.

31 sqm
Sleeps 3
1 Double bed (131-150 cm wide)
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

DOUBLE

Non-refundable
Room Only
20% OFF$202

$161.6

Includes taxes & fees

DOUBLE

Non-refundable
Breakfast Included
20% OFF$258.2

$206.56

Includes taxes & fees

DOUBLE

Non-refundable
Half Board
20% OFF$329.71

$263.77

Includes taxes & fees
Double Garden View - Photo 1
Double Garden View - Photo 2
Double Garden View - Photo 3
Double Garden View - Photo 4
Double Garden View - Photo 5
Double Garden View - Photo 6
Double Garden View - Photo 7
1/7

Double Garden View

This stylish, air-conditioned room features parquet floors, modern décor and garden views. It comes with a flat-screen satellite TV and a mini-bar. There is an extra-large double bed and a private bathroom with a hairdryer, bathrobe and slippers. Free high speed WiFi is available.

31 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

DOUBLE GARDEN VIEW

Non-refundable
Room Only
20% OFF$227.66

$182.13

Includes taxes & fees

DOUBLE GARDEN VIEW

Non-refundable
Breakfast Included
20% OFF$283.48

$226.78

Includes taxes & fees

DOUBLE GARDEN VIEW

Non-refundable
Half Board
20% OFF$354.53

$283.62

Includes taxes & fees
Junior Suite - Photo 1
Junior Suite - Photo 2
Junior Suite - Photo 3
Junior Suite - Photo 4
Junior Suite - Photo 5
1/5

Junior Suite

This spacious, air-conditioned junior suite features stylish modern décor, and some have a private balcony. It comes with a flat-screen satellite TV and a mini-bar. The private bathroom includes a hairdryer, bathrobe and slippers. Free high speed WiFi is available.

45 sqm
Sleeps 3
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

JUNIOR SUITE

Non-refundable
Room Only
20% OFF$293.75

$235

Includes taxes & fees

JUNIOR SUITE

Non-refundable
Breakfast Included
20% OFF$349.93

$279.94

Includes taxes & fees

JUNIOR SUITE

Non-refundable
Half Board
20% OFF$421.42

$337.14

Includes taxes & fees
Superior Double Room - Photo 1
Superior Double Room - Photo 2
Superior Double Room - Photo 3
Superior Double Room - Photo 4
Superior Double Room - Photo 5
1/5

Superior Double Room

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious double room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with satellite channels.

36 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

DOUBLE SUPERIOR

Non-refundable
Room Only
20% OFF$242.66

$194.13

Includes taxes & fees

DOUBLE SUPERIOR

Non-refundable
Breakfast Included
20% OFF$298.83

$239.06

Includes taxes & fees

DOUBLE SUPERIOR

Non-refundable
Half Board
20% OFF$370.34

$296.27

Includes taxes & fees
Suite - Photo 1
Suite - Photo 2
Suite - Photo 3
Suite - Photo 4
Suite - Photo 5
Suite - Photo 6
1/6

Suite

Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a hairdryer and slippers. The spacious suite offers air conditioning, soundproof walls, a mini-bar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

51 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

SUITE STANDARD

Non-refundable
Room Only
20% OFF$348.94

$279.15

Includes taxes & fees

SUITE STANDARD

Non-refundable
Breakfast Included
20% OFF$404.75

$323.8

Includes taxes & fees

SUITE STANDARD

Non-refundable
Half Board
20% OFF$475.81

$380.65

Includes taxes & fees
Family Room - Photo 1
Family Room - Photo 2
Family Room - Photo 3
Family Room - Photo 4
Family Room - Photo 5
1/5

Family Room

1 King Bed OR 2 Twin Beds484-sq-foot individually decorated room, balcony with garden views Internet - Free WiFi 25+ Mbps Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)Sleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Safe, laptop workspace, and phone; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Closed-captioned TVEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking

45 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneAir conditioning

FAMILY ROOM KING SIZE BED

Non-refundable
Room Only
20% OFF$401

$320.8

Includes taxes & fees

FAMILY ROOM KING SIZE BED

Non-refundable
Half Board
20% OFF$588.39

$470.71

Includes taxes & fees

Guest Reviews

8.9
Excellent3005 verified reviews
AI Summary

Guests highly rate the clean rooms and frequently praise the helpful staff.

Categories

Cleanliness9.0
Service9.4
Location9.5
Room Quality8.4
Amenities9.0
Value for Money8.9
Food and Beverage8.0
Overall Experience8.9

Select topics to read reviews

B
BernardchCH
Verified booking
family_with_children
Standard Room
Stayed in Apr 8, 2026

"Gute Adresse in Santa Cruz"

10.0

Schönes, zentrales Hotel, schöne Poolanlage und Garten. Parking vorhanden. Grosszügiges Frühstück, geräumige Zimmer.

-

Helpful?
A
alfredoitIT
Verified booking
extended_group
Standard Room
Stayed in Apr 7, 2026

"Exceptional"

9.0
Helpful?
R
russello895NOTTINGHAM, NOTTINGHAMSHIRE, ENGLAND
Verified booking
Family
Standard Room
Stayed in Apr 6, 2026

"Checked out the hotel 4 days early because it was so bad."

2.0

Booked through jet2 for a luxury family holiday. Was very disappointed overall and actually left the hotel 4 days early. On arrival we had no help with our luggage or guidance of any sort. Checked into outer rooms which were extremely basic and small and no views of anything and balcony’s just had 2 small chairs on them. This is honestly not a holiday location but a city break location. We then went for food in the pool restaurant..was ignored for 10 mins standing at the around so we sat ourselves down at a table then straight away told to move. The service was extremely slow and staff very rude. Constantly trying to get their attention just to order drinks and ask for menus. The food finally arrived and was good but the experience was bad. Later that night went for drinks at hotel bar..once again after 15 mins got up and got the waiter’s attention..took our order then we waited another 15 mins for the drinks. Ordered another drink and they totally forgot it and we had to go chase it up 20 mins later..no apology or anything just an abrupt response. Went to bed Next morning went for breakfast..service was good but overall the food was really bad and choice for a 5 star hotel was disappointing. Decided to check out after breakfast 4 days early and the overall experience was appalling.

Helpful?
J
JohncaCA
Verified booking
couple
Standard Room
Stayed in Apr 6, 2026

"Very nice hotel"

8.0

Lounge with outdoor patio was very enjoyable. Included breakfast was excellent, offering plenty of options, even though very crowded at times

Helpful?
J
johngbGB
Verified booking
couple
Standard Room
Stayed in Apr 6, 2026

"A truly amazing place"

10.0

Facilities and staff

Nothing

Helpful?
S
Sergei KruRU
Verified booking
couple
Standard Room
Stayed in Apr 6, 2026

"Exceptional"

10.0

Perfect location, good parking, wonderful breakfast!

Helpful?
L
LuisesES
Verified booking
couple
Standard Room
Stayed in Apr 6, 2026

"Exceptional"

9.0
Helpful?
N
nievesesES
Verified booking
couple
Standard Room
Stayed in Apr 6, 2026

"Perfecto para conocer Santa Cruz de Tenerife"

10.0

Todo. El hotel, la ubicación, el personal ...

Nada

Helpful?
D
Dmanan Canarias esES
Verified booking
couple
Standard Room
Stayed in Apr 6, 2026

"Exceptional"

10.0

todo

Helpful?
M
MilaitIT
Verified booking
family_with_children
Standard Room
Stayed in Apr 5, 2026

"Very Good"

7.0

Posizione centrale, piscina e spa.

La nostra camera (299) affacciava su alcune baracche. Il personale era poco o impreparato: abbiamo dovuto chiedere più volte diverse cose. Il phon in camera non funzionava. A colazione ho ordinato delle uova e non sono mai arrivate. A pranzo a bordo piscina abbiamo aspettato 45 min un club sandwich. Non un servizio da 5 stelle.

Helpful?
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