Palace Hotel, a Luxury Collection Hotel, San Francisco

Min is the treasure 😍 he made our day and was incredibly helpful. Food is amazing and experience overall was very pleasant

The Palace Hotel in San Francisco reveals its true character only once you step inside. Its exterior is modest, almost understated, but beyond the doors lies a soaring atrium and interiors of remarkable grandeur—elegant, luminous, and unmistakably palatial. The service throughout our stay was exemplary. The staff were gracious and attentive, and the atrium buffet is an experience unto itself—set beneath glass and light, it feels both refined and timeless. We did encounter a brief issue with hot water in our room, but it was resolved promptly and with genuine care. Janet from guest services deserves special recognition—her warmth and professionalism transformed a minor inconvenience into something memorable. She generously upgraded us to the Presidential Suite, a space not only magnificent in scale and design, but steeped in history. It was here that President Harding conducted the affairs of the United States in 1923—a detail that added a meaningful sense of occasion to our stay. An exceptional experience from beginning to end. Five stars, without hesitation—and sincere thanks to Janet for her thoughtfulness and grace.

We had a fantastic time at the Palace Hotel! ALL staff were so friendly and helpful, it felt like we were at home the entire visit. Jorge Trejo was the absolute BEST!!! He was able to help us with whatever we needed, extremely knowledgeable and always greeted us with a smile. We have booked this hotel again for this summer!!

We booked two nights in a deluxe suite for our kid’s 8th birthday. NUAs went through 5 days prior and we were upgraded to a Palace Suite. I received a call the day of our check-in from Sevina, informing me that our suite was in a construction area and would have scaffolding on the windows and likely noise. My options were to keep the upgrade but have obstructed views and noise, or return the upgrade and take the smaller suite. I was annoyed since this trip was for my son’s birthday and I wanted it to be perfect. Let me now describe what amazing service looks like… Sevina held the Palace Suite AND the Deluxe Suite for us. Upon arrival, we viewed both and let our kid choose. Sevina met us at reception and personally took us to both rooms. One was already set up for us, with a birthday amenity and a bottle of champagne for the trouble caused - amazing. The Palace Suite was the third largest in the hotel, formally the Royal Suite. Sevina had nothing to worry about - the scaffolding was not a big deal, there was no noise, and this room was STELLAR. It’s the one that our kid chose. We are actually still here and I’m writing this review from the living room of this GIANT suite. Linens are fabulous, bed is super comfortable, everyone is accommodating and kind, and the service is amazing. Sevina outdid herself and I could not be more grateful. The hotel is a 15 minute easy walk to Oracle Stadium and a 15 minute Waymo ride to the Pier. Stay here. You won’t regret it. Ask for the Palace Suite formally known as the Royal Suite. And say hi to Sevina - she is excellent.

Belle Epoque? Reminds me of Avenida Palace Lisbon. Absolutely gorgeous. Earliest elevator in SF. A little museum. Lovely Doormen.

The person at the registration was nice and cordial. I liked the shower and the amenities offered.

For such a pricey room, one would expect high quality insulation. We could hear the people next door as if they were in our room. No privacy. Their kids were very loud.

It's a beautiful hotel, and I really want to like it, but I can't recommend anyone booking here. I've had several poor experiences with this hotel, all centered around not getting the room I booked. The front desk is unresponsive, and even requests to Marriott are not answered in any sort of satisfactory way. Unfortunately, once you're there, you don't have any other options, so you have to lump it. The first time, I thought it was just a mistake, but when we returned on another visit and the same thing happened I realized that this was a pattern of fraud on behalf of the hotel. I have titanium status, but I'm not even talking about asking for an upgrade, rather, I booked a deluxe room and was given a superior room both times. The second time I booked, I tried to be specific about the room (2 queens, window facing out of the hotel), but ended up with the basic room facing an air shaft. If you need to stay here, be prepared to be given a room below what you booked, and to have the front desk respond rudely (if they respond at all). Corporate Marriott just kind of shrugs its shoulders and says that they've passed the complaint along. DEFINITELY not a quality Marriott experience at this hotel.

I had a disappointing experience with billing and customer service following my stay at the Palace Hotel. After checking out, I was incorrectly charged for an additional night and informed that I had occupied the room, which was not the case. I was then required to provide proof of my departure to dispute the charge—something that should not fall on the guest. Hotels should rely on their own verifiable records (such as check-out data or keycard logs) before applying charges of this nature. The issue took over two weeks and multiple follow-ups to resolve, making what should have been a simple correction unnecessarily time-consuming and stressful. While the charge was ultimately refunded, the process itself was frustrating and avoidable. I was also told the charge may have been related to items left behind in the room. That should have been handled as a Lost & Found matter—not used as a basis to assume continued occupancy and bill an additional night. For a hotel of this reputation, I expected a much higher standard of accuracy and customer service. This experience reflects a breakdown in basic internal processes and guest trust.

The hotel is clean and staff are courteous. We have stayed here about 1-2 times/year. We typically use the Amex Fine Hotel benefits and have received them without issue each stay. However, on our most recent stay we did not receive the FHR benefits because I forgot the card used to book the reservation at home. Despite having pre-paid for the reservation through Amex, I was told I needed to have the card in order to check-in and receive the benefits. I had to call Amex to ask them to speak with the hotel manger to request an exception just to check-in. The manager granted the exception so I could use a different card for check-in but refused to honor the FHR benefits associated with booking the reservation through Amex as I had done. They would not accept the digital credit card. We attempted to speak with the manager for further clarification but did not receive a call back. Beware, if you book through Amex and expect FHR benefits - you must present the physical card used to book the reservation. They will make no exceptions, and may not even allow you to check-in if you forget the card. The lack of customer service was disappointing. We won’t be back and will try other hotels part of the FHR program in San Francisco. I recommend you do the same.

Returning to the Palace Hotel was, once again, an exceptional experience — a place that never loses its sense of grandeur while still feeling warm and welcoming. Over the years, I’ve had the pleasure of staying at the Palace Hotel many times — with my spouse, with a larger family group, and most recently on a special visit with my sister — and each stay has felt uniquely memorable while maintaining the same remarkable level of excellence. A stay here simply isn’t complete without time at the Pied Piper. The atmosphere is classic San Francisco: intimate, elegant, and steeped in history. Sitting beneath the iconic Maxfield Parrish mural with a perfectly crafted drink feels like stepping into another era. It’s truly a must — whether for a quiet cocktail or an unhurried dinner. Equally unforgettable is dining in the Garden Court. The soaring glass dome, natural light, and refined service create a setting that feels both majestic and serene. Breakfast or afternoon tea here turns a meal into an occasion, and it remains one of the most beautiful dining rooms anywhere. And then there’s the pool — a hidden oasis that adds an unexpected layer of relaxation to the stay. Calm, pristine, and rejuvenating, it’s the perfect retreat after a day exploring the city. What truly makes the Palace exceptional, however, is the staff. Every interaction reflects genuine warmth, professionalism, and pride in creating a memorable experience. From arrival to departure, the team makes guests feel recognized, cared for, and completely at home. The Palace continues to deliver a timeless, elegant experience that keeps us returning again and again — and we’re already looking forward to our next stay!