Palace Hotel, a Luxury Collection Hotel, San Francisco

Sam was absolutely fantastic. Super kind, professional, and incredibly attentive. He made the whole meal feel smooth and enjoyable, and his positive attitude really stood out. Service like that makes a huge difference. He was truly great

I did a long weekend here as a staycation to get rest, work and see family. at the end of march beginning of april. This was really a 5 star experience. I arrived at the time of planned elevator maintenance and Yared could not have been kinder or more helpful getting my stuff up the stairs. He was lovely to chat with and helped me get settled into my room. I also really appreciated housekeeping on this trip by Ann and Jin since they worked around my work schedule and made sure that I always had water including leaving some on my door and making sure to work around my zoom meetings. They were nice to chat with in the halls as well and very friendly. I took my daughter to tea on Saturday in the hotel and had a fabulous experience. Shahir and Rafael took impeccable care of us and we learned a lot about tea and the hotel from talking with them. I had dinner on Sunday night at the hotel in the Pied Piper and had the nicest waiter whose name I didn’t get but was very attentive and kind. The food and cocktails were fabulous. He also took great care of me. These folks represent the brand so well and really made my stay special. I felt cared for and was able to finally get some much needed rest and relaxation as well as get a lot of work done. while learning about the history of a really historic hotel. This was a fabulous experience and I would stay here again.

Nice looking hotel, convenient location

I would NOT recommend to purchase their breakfast package. They provide service in their small bar room (maybe not enough guests for Monday?) and we have to wait to be seated, wait to be serviced. The staff was not trained properly for a 5 star hotel. They gave us conflict information. Even though they did not have buffet breakfast, they told us that we purchased for buffet style, and some items like cappuccino would be additional charges. Fine, we paid for almost $100 for two breakfast, but have to pay additional for a cappuccino, after 30 minutes waiting to be seated. Which is more annoying one lady staff keep reminding us about the extra charge of cappuccino. Later on, our main waitress told us whatever we ordered is all included and she did provide a nice service. We enjoyed the bar lite bites and drinks the day before, but next morning breakfast experience was a disaster.

Our doorman Jorge Treso was delightful, very helpful and accommodating. The best Greeter for the property

Beautiful historic hotel. Lots of art deco, high ceilings, chandeliers. One of the only hotels in SF with a pool, and it’s indoor. Great for families with kids. Has an adjacent gym and hot tub. Courteous and attentive staff. Food in the Pied Piper was excellent and the drinks. The to go breakfast nook wasn’t anything special and pricey. The rooms were spacious, tho bathrooms small. Very quiet. Beds a bit stiff. It’s in the downtown and the BART, F line and buses all out front and easily accessible. Restaurants nearby and if you want to walk, everything is doable. All in all, great experience!

Great location, nice pool

The noisiest hotel room I have ever stayed in. Avoid the 4th floor at all costs - everyone traipsing past at all hours heading to the pool. Didn’t feel like a 5* place except the grand entrance hall downstairs, rooms very lacklustre & uninspiring.

It’s just a wow hotel! From the moment you arrive, to the moment you leave, its exceptional.

Having to leave.

Nous avons payé la chambre via Booking. Ils nous ont débité la totalité une deuxième avec la caution. Aucun retour de leur part. Il y en a pour 1000 euros.