Romazzino, A Belmond Hotel, Costa Smeralda

Great staff here. But NOBODY has change…HUGE downfall. The staff will bend over backwards to make your stay incredible.

Excellent service, outstanding installations

Eu gostei bastante do hotel, tudo muito bonito, o local é demais. O mar é bonito, tem umas partes com alga mas nada demais. Existem também outras praias mais bonitas, mas a do hotel é ótima. Os guarda sóis do hotel são muito bons, fica bem a beirada da praia. O atendimento também é excelente. Minha única insatisfação é com os valores cobrados pelo restaurante do hotel, até porque a comida não tem nada demais, tem muitos restaurantes a cidade melhores inclusive.

The staff working at the hotel are friendly, charming and professional Very relaxing and well designed flow of space from the hotel to the garden, the pools, the beach restaurant and finally to the beach. The beach itself is really charming and the beach club has very comfy chairs and is well managed by JP and his team. The gym has been upgraded and has all you need for a proper workout including a full rack with a 20kg bar, a dual pulley and leg extension and leg curl machines - whoever designed it really knew what they were doing.

The central reservations of the Belmond group are awful and know nothing at all about the hotel.Make sure you book directly with the hotel. The hotel rooms were last refurbished about 30-40 years ago and feel very dated especially given the room rates you’re paying. No place to plug in a phone charger by the bed, 1970s black plastic light switches, pebble dash walls etc etc Also the sound proofing between the rooms is quite poor. We had a manic nanny next door to us who seemed to be doing her best to keep her kids awake until past midnight every night by jumping on the bed etc only to be outdone by super dad who would occasionally drop in around 1am to tell his kids they were having a blast in an incredibly loud way. The point is we shouldn’t have been able to hear any of that ! The quality of the rooms is also very mixed with some rooms that are very musty and are basically basement level and some that are very close to the reception. We know because we had an awful one on the first night.

As mentioned above good / exzellent. Rooms could be more up to date

The location, staff and facilities. The bedroom was spacious and the bed amazing. The breakfast offering was very good

The bathroom mirror steamed up for an hour post shower. The phone didn’t give the number of reception or concierge. The breakfast my wife described as a circus- too many staff- so slow unpredictable service. 20 minutes and 3 separate deliveries for scrambled egg and salmon on toast! 4 attempts to give two people a pot of English breakfast tea each. Everyone you spoke to said the pricing was ludicrous’ - €200 for buffet lunch as an example.

Waiting time too long

Additional amenities at no charge

Everything. The hotel is perfect, amazing place, one of the most beautiful beaches in Sardinia, excellent staff, extremely comfortable rooms. Everything was perfect, we hope to come back!