Hollins Hall Hotel, Spa & Golf

Nosy staff

All was fine. Not amazing but definitely adequate.

Food, especially dinners in restaurant could be of better quality.

The external aspects and landscape were very impressive. It was an ideal location for our visit.

It’s very tired. The pictures on booking.com aren’t an accurate representation. The carpet in the room was sticky in places, the toilet seat was broken and the venue is very loud. Some staff would benefit from additional training to ensure a seamless and welcoming stay. Prior to arriving I contacted the hotel, and initially received a response which was poorly written including spelling mistakes, and ignored my query. On arrival, as we approached the front desk the member of staff ready to greet us stopped to answer the phone and left us waiting for over 5 minutes. The hotel housekeeping only attend after the 3rd nights stay. Travelling with a baby makes this particularly unpleasant when you have a constant production of dirty nappies. I asked the housekeeping staff if they’d be kind enough to empty the bins in our room, whilst holding said baby - and was told it wasn’t our day to be done. After spending some time explaining that it was unsanitary to keep dirty nappies in the room they eventually agreed to dispose of the already sealed rubbish bags.

Absolutely nice very clean and comfortable.

We loved everything

We stayed as we were attending a wedding locally. The room was spacious and well furnished and the bed was super comfortable (the pillows were too thick for me which is personal preference but a thinner option would have been nice). The staff were absolutely lovely, really friendly and helpful 😀 The grounds are beautiful, was lovely to watch the baby rabbits hopping about!

As mentioned, pillow options would have been nice

Beautiful location. Well kept grounds

Staff seemed distracted, We were told breakfast had been swapped to close at 9;30 on a Saturday. This wasn't the case, communication a bit wobbly. Staff in Grill on the Hill a bit rude. Think we were an inconvenience. Double room but bed close to wall, no bedside table. Tricky if you need the loo in the night. Very clean but somewhat tired.

A beautiful historic hotel set in stunning grounds with a peaceful and relaxing atmosphere. The room was clean, comfortable, and well presented. The staff were welcoming and professional, making the stay enjoyable from check-in to departure. The spa and leisure facilities were a great addition, and the overall setting provided a perfect escape from the busy city.

Very little to dislike. Some areas of the hotel could benefit from a little modernisation, but this did not affect the overall experience.