Candlewood Suites Bedford - Fort Worth by IHG

The suite was clean and very comfortable.

The only ice machine was broken so we had no ice in September when a cold drink would have been welcome.

The staff is courteous, professional and friendly

Night one no elevator so all the ladies in town for the conference had to drag their luggage up the stairs without assistance, no washcloths or towels in room or hand soap had to go to front desk for items. Next morning flushed toilet once and water did not refill in water tank, staff checked and stated needed new valve but maintenance was not on property so literally I had one flush per day. But hey staff was pleasant and really nice however no concessions were made.

Staff and value.

Needs more amenities. Elevator was inop for a portion of our stay.

The hotel is close to family I didn't have to drive all over the place to get to their home

I thought the room was gonna be bigger they last time I stayed it was bigger, more area space

Stayed at this run-down hotel during the month of June for 29 days. Older hotel but got a cheap rate $80. My advice STAY AWAY!!!! First 5 days the cable didn't work and the staff kept giving me instructions to reset the box, but it didn't work. The box had to be replaced. There was a weekend of kids running throughout the hotel while the parents party on the patio. Staff said nothing at the time. I had to speak with management about it. Had a 1-bedroom and the a/c unit is in the living room only so it was hot. The tech Broderick came at least 6-7 times, but every day the unit would shut off while I was out. Eventually, the unit went out completely and I had to move to another room. Called Marriott customer service halfway thru, but they were no assistance. That seemed to create a hostile environment with the staff. The a/c and cable worked in the 2nd room, but the fridge went out. 3 days no fridge and no one came to fix it. My food went bad. During the 29 days there was no service. I changed the sheets myself and went down for towels or other items. Many times not available so I had to check back daily. My secondary phone had a cracked screen so I placed it in the drawer. One of the housekeepers took my phone. Didn't realize until I unpacked my things at the second hotel. Frustrated with myself because there is no way I should have put up with all this as a paying customer. If you want a Marriott property Residence Inn Bedford location is close by and a much better choice. I tried to save money by staying here, but the nightmare ended up costing me way more money and distress. The hotel needs a physical and staff makeover.

Good people.

I have stayed in this hotel three times, mainly because of the room type it offers (suites), and the location. However, this last time the first room I was assigned was dirty, and the shower didn’t work (I had to ask for a room change). Also, they have “notices” on the elevator about noise and parties, but when I called about a party outside (in a common area), I was told that a lot of guests had called complaining, that there was nothing that they could do, but that if I wanted to leave, I could (this was at 2am). Also, the property needs serious updating.

Lounges were good for family gathering.

The door at the end of the hall did not work.