Extended Stay America Suites - Kansas City - Airport - Tiffany Springs

Property was not clean

Good

Good

Loved being able to have a fully functional kitchen so my kiddos weren’t always eating fast food I was able to cook just like if we were home.

Unfortunately some of the staff made it very clear they didn’t like my Autistic child being there and made us feel bad about things we just can’t change or control because unfortunately it just comes with her disability. In my 10 years as a special needs parent I’ve never felt so discriminated against. Sadly it was the manager who was the cruelest to us about our kid with Autism. She did nothing but talk badly and threaten to kick us out of the hotel for every little thing that my kiddo on the spectrum did that is completely out of her control and just part of her disability. We bent over backwards trying to satisfy this staff member so she would want us there and not continue to embarrass us by all the cruel things she had to say about the things my daughter did that she didn’t like simply because she didn’t care to try and understand her disability. It’s unfortunate that she’s who is representing your hotel because she’s a lawsuit waiting to happen. I spent a lot of money at this hotel we were between houses at the moment after a fire so I’m disappointed that this is how she treats customers who keep coming back and always pay. She could definitely use some extra training on how serious of a deal it is to discriminate against someone simply because of their disability.

Breakfast needs to be better that was the only thing it was only muffins and coffee

The breakfast was the only lack in service.

En.\nJoy , the quiet , the front of the staff and a very clean place

I can't say that I didn't like anything.Everything was enjoyable and relaxing

There were roaches in the first room we were given, they moved us to a different room since our booking was for a week. Second room had roaches too!! Didn’t even stay more then an hour here