Quality Inn near Potomac Mills

Very Quiet

I booked a stay at Quality Inn Woodbridge, VA from May 24–28, 2026, but was forced to check out after just one night due to extremely unacceptable conditions. During our stay, we saw both mice and roaches in the room. I personally saw a mouse with my own eyes, which made it impossible to feel safe or comfortable. As a result, I was unable to sleep and decided that my family and I could not remain at the property. After checking out, I contacted customer service and was on a call with Jahnav from Quality Inn and a representative from Booking.com. The Booking.com representative was extremely professional, helpful, and courteous throughout the process. During the call, I was initially informed that I would receive a refund for the remaining three nights of my reservation. However, when the Booking.com representative requested written confirmation via email or chat, we were placed on hold for a few minutes. When the call resumed, Jahnav reversed the previous statement and claimed that a refund could not be issued because their system did not show that I had checked out. This explanation is simply not accurate. I checked out after the first night and immediately booked another hotel through Booking.com for May 25–28, 2026. It is impossible for me to have stayed at two hotels at the same time. I was also told that the property does not have mice, despite the fact that I personally saw one in the room. The condition of the hotel and the handling of the refund request were both extremely disappointing. I expect a clean, safe environment when booking a hotel, and this property failed to provide that. I would not recommend staying here based on my experience.

EVERYTHING .

N/ ፣A

El trato del personal, estuvieron pendientes de las solicitudes.

La ubicación y es un hotel muy utilizado de paso para transportistas.