Southcrest Manor Hotel, BW Signature Collection

Lovely hotel, comfy and quiet. Friendly staff, value for money, within walking distance of town centre

Overall not a bad hotel but was expecting a little better. A bit tired in places, but generally ticked all the boxes for a business trip.

Staff were friendly and helpful.

M

My stay was ok but my room STANK of cigarette smoke - like the old hotels from days when smoking was allowed. I'm not a smoker and the smell hit me every time I walked in the room. The food was average - breakfast was limited and dinner - £25-30 for a main course - the pork belly was very dry and salty and the lamb shank and trimmings were salty. The service was excellent and I can't fault the staff themselves.

It was quiet staff was amazing throughout the hotel

We had an overnight stay with our 2 kids after spending the day at the West Midlands Safari Park, what a lovely hotel it was. A proper country feel. We had a fast check in, all very friendly and welcoming. The room was great for just an overnight with a sofa bed for the kids. We had a garden view and on the ground flour. The bathroom was a wet room, very modern and spacious. Breakfast/dining area was beautiful, over looking the garden and terrace area. A great choice for breakfast(full English, pastries, cereals, fruit etc) and lovely coffee. We would love to come back again and maybe stay for a couple of nights. It was the perfect stay, much better than staying in a sky rise chain hotel any day. Would definitely recommend.

Excellent property staff very helpful and accommodating ideal lovely woodland setting with peaceful surroundings

Fantastic hotel clean and very friendly staff, second time here will definitely use again.

Arrived at midnight. Room had been left with windows open and lights on. So many bugs! Asked for another room. Was put into a double but there were 3 of us. Eventually given a third room after being asked to wait in the very messy bar area. Was past 1am before we had a room. Breakfast was badly staffed. Had to ask for milk, cutlery, a spoon, plates. No pasteries restocked, no fried eggs or hash browns restocked. After already asking for 4 separate things already, I didn't fancy asking for even more. Should have been nice but obvious there are not anywhere near enough competant staff to provide any level of service.