Southcrest Manor Hotel, BW Signature Collection

Had to pay a £5 parking fee which I wasn't aware of. If it had been communicated I hadn't picked up on it. This I felt was just a bit annoying.

For the price this hotel was fine. But everything was a little dated. The room was freezing on arrival but soon remedied by turning the radiator on - perhaps leave this on low at least. The water situation for the shower wasn’t great and there was a sign saying it was due to the age of the building etc. but I’m not convinced. The food in the restaurant was very good and we also saw people eating huge portions in the bar too.

From the moment we arrived we received a warm and friendly welcome. We did the pre-checkin so had the key immediately and went to the room. It was a standard room, not big but sufficient in size. Good facilities in the room, tea/coffee making, biscuits too. There was a hairdryer, an iron and ironing board in the room too. Bathroom had small amount of soaps to use. I used the small gym on site too which was quite nice with all the essential equipment and items free for residents to use 24/7. The self serve buffet breakfast was very nice. Bread, pastries,cold meats, cereals, cooked food and juices. All very nice. Soya milk was made available on request. Some really small points - lightning in the room (132) could be a little better especially around the wardrobe, and I didn't consider the bed to be super luxurious. It wasn't terrible but maybe time for a replacement. And, perhaps have soya milk readily available to all at breakfast. The most positive point was the service, all the staff we met were really friendly and made our stay at the Southcrest a really nice one.

Beautiful hotel. Pleasant staff but sometimes understaffed and need leading on being proactive to solve issues. Nice for a romantic break lovely breakfast fantastic value.

Nice enough for a brief stay. Room was clean and functional. Carpets and some chair coverings really need changing…there are stains and marked and make the place look quite rundown. Breakfast was nice although the flow around things meant we were continually queuing and tripping over staff but was good food.

Large room, bathroom mirror light & extractor fan not working. Didn't affect stay. Pillows hard & uncomfortable but comfortable bed. Corridor carpets dirty & stained, need replacing . Breakfast selection not as good as other hotels stayed at with same room rates, poor fresh fruit selection. Young staff, only 1 really bothered to engage. Training & management support wouid help in my management experience.

The hotel itself was clean and comfortable. Breakfast was disappointing. Cold plates for a cooked breakfast which made everything which was already lukecwarm go cold. Not worth £10.95 a head.

Poor breakfast experience. Lots of guests queuing and food not coming out quickly enough. Gave up in the end.

Excellent food service and choice. The best part of my meal was taste and service. All staff were attentive and helpful and made sure I was cared for Room was clean and comfortable. This is a stately house well loved and looked after ( don’t expect new clinical rooms) steeped in history wonderful Thankyou very much

Hotel was very nice and so were the staff but there seemed to not be enough serving staff so the service wasn’t great.